Implementation Specialist – Onboarding, Training

🕒 October 6

🌵 Arizona, Connecticut, +13 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Meal Ticket

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🍽️ Food & Beverage

💼 Consulting

📣 Marketing

Food & Beverage • Consulting • Marketing

Meal Ticket is an all-in-one SaaS platform for foodservice distributors that centralizes CRM, analytics, inventory/restaurant management, trade-show and event management, contract/rebate tracking, and payments. It provides foodservice-specific tools — including a tailored CRM (IMPACT), contract/rebate system (TRACKMAX), restaurant management (MarketMan), reporting/insights dashboards, and trade show/event workflows — to help distributors, suppliers, and operators increase sales, optimize purchasing, and improve operational efficiency. The company emphasizes personalized onboarding, configurable reporting, and integrated data to drive profitability and collaboration across sales, marketing, finance and procurement.

📋 Description

• Serve as the primary customer contact from kickoff through training completion and early live use • Build and execute implementation and training plans with milestones, timelines, owners, and success criteria • Manage a portfolio of concurrent customers at different implementation stages • Configure MarketMan, including inventory, suppliers, recipes, locations, users, and permissions • Own POS and API integration setup, specializing in Square and supporting Toast, EPOS Now, and other platforms • Partner with Data Processing to process, validate, and upload customer inventory and item lists • Identify and resolve implementation issues, escalating to Technical Support or R&D when needed • Maintain documentation of configuration decisions, integration setup, and customer-specific requirements • Deliver 1:1, cohort-based, and webinar training on inventory counts, purchasing, invoice scanning, recipe costing, and reporting workflows • Tailor training to restaurant scenarios and customer data • Verify competency and provide refresher or retraining sessions • Guide customers toward self-serve learning and help build learning assets • Document recurring questions and friction points into reusable support materials • Monitor usage and engagement, surface adoption gaps, flag churn risks, and identify expansion signals • Coordinate with Sales, Support, Customer Success, Training, Data Processing, and Product • Relay structured customer feedback to Product • Keep Salesforce and project tracking records current • Participate in product, support, and customer success syncs and share field trends

🎯 Requirements

• Must reside in one of the following states: Arizona, Connecticut, Florida, Georgia, Idaho, Indiana, Kansas, Michigan, Missouri, North Carolina, New Hampshire, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia • 2–3 years of experience in implementation, onboarding, customer training, enablement, or a similar technical customer-facing role • Comfort with integrations and data, including imports/exports, field mapping, spreadsheets, and troubleshooting data discrepancies • Strong facilitation and presentation skills, with the ability to train non-technical users clearly and patiently • Solid project management ability, managing multiple accounts and deadlines simultaneously • Excellent written and verbal communication and strong problem-solving instincts • Working knowledge of Salesforce or HubSpot, Jira, Google Workspace, and project tracking platforms • Ability to work independently, take ownership, and operate with a customer-first mindset • Bachelor’s degree in Business, Hospitality, Computer Science, Engineering, or a related field, or equivalent practical experience • Background in SaaS and/or restaurant technology • Hands-on familiarity with Square POS, Toast, EPOS Now, or comparable platforms • Restaurant or hospitality operations experience, including inventory management, food cost control, purchasing, or kitchen management • Exposure to instructional design, LMS platforms, or training content creation • Ability to write and speak Spanish

🏖️ Benefits

• Remote work arrangement • Full-time employment