Diagnostics Manager, Healthcare

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £38k - £40k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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This company has sponsored UK Skilled Worker visas in the past.

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Medefer

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $12.8M Series A on 2020-09

Consulting • Logistics • Healthcare

Medefer is an innovative outpatient service provider that accelerates access to high-quality NHS healthcare. It offers a fast-track service where patients can obtain NHS consultant reviews within 48 hours, significantly reducing the wait times for hospital appointments. Medefer is approved by the Care Quality Commission and aims to ensure patients receive effective care from initial consultations to follow-up check-ups with minimal travel required. The service is primarily designed for use by NHS patients and healthcare providers, aiming to enhance the efficiency and experience of outpatient care.

📋 Description

• Oversee diagnostic tracking and ensure pathways and tracking systems run effectively • Maintain oversight of outstanding activity and delays • Act as the main escalation point for Team Leaders, addressing backlogs, pathway problems and service bottlenecks • Manage relationships with diagnostic providers and hold them accountable for agreed SLAs and KPIs • Coordinate provider capacity with service demand • Provide direction, coaching and support through Team Leaders • Balance staffing and workloads across the tracking function • Review daily and weekly performance, identify trends and risks, and implement workflow improvements • Ensure tracking activity follows organisational policies, data protection requirements and clinical governance standards • Provide performance reports to the Operational Lead • Maintain the diagnostic pathway risk register and escalate significant concerns

🎯 Requirements

• Proven experience in healthcare operations, diagnostic pathway management or complex service coordination • Experience managing operational teams, ideally including supporting or managing Team Leaders • Direct experience managing provider relationships, monitoring performance or overseeing SLAs • Confidence working with complex databases, patient administration systems or tracking software • Strong analytical skills and a practical approach to resolving operational problems • Ability to influence providers and handle challenging conversations professionally • Excellent organisation, with the ability to balance immediate delivery issues and wider service priorities • Right to work in the UK • Private, confidential workspace at home • Two satisfactory employment references, including the most recent employer • Relevant DBS check • Safeguarding is a core responsibility of the role

🏖️ Benefits

• Remote working • 28 days’ annual leave plus bank holidays • Private healthcare insurance • Workplace pension • Employee discounts • Employee Assistance Programme • Wellbeing support, including access to GP and counselling services • Training, career development and opportunities for progression • Relevant DBS check funded by Medefer