Junior Technical Support Specialist

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October 28

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Medical Web Experts

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Healthcare Insurance • SaaS • Compliance

Medical Web Experts is a company based in Dallas, Texas, that specializes in providing mobile app, web development, and security services exclusively for the healthcare industry. Founded in 2003, the company has gained the trust of over 400 healthcare businesses. They offer scalable and HIPAA-compliant solutions, following ISO 27001 and NIST 800 guidelines, and are SOC 2-compliant. Their services include custom mHealth apps, healthcare portal development, health IT integrations, and secure hosting solutions. They focus on ensuring compliance with standards such as HIPAA, ADA, GDPR, CCPA, and PCI-DSS. Medical Web Experts aims to enhance patient engagement and improve healthcare operations by providing advanced digital tools such as digital front doors, EMR/EHR interface development, and patient scheduling software.

51 - 200 employees

Founded 2003

⚕️ Healthcare Insurance

☁️ SaaS

📋 Compliance

📋 Description

• Manage and track support tickets through a ticketing system, ensuring timely resolution and follow-up. • Troubleshoot issues by following technical guides and collaborating with other departments when necessary. • Utilize tools like Postman to interact with APIs and test system integrations. • Guide clients and internal staff through technical processes. • Provide detailed procedural documentation and relevant reports on support activities. • Prioritize and handle multiple open cases simultaneously, ensuring that each is followed through to resolution. • Establish strong working relationships with customers and colleagues. • Work continuously on tasks until successful completion or escalate issues to third parties, if necessary.

🎯 Requirements

• Experience working in customer support, ideally in a technical role. IT background is a plus. • Advanced/Bilingual level of English. • Knowledge of APIs. • Strong troubleshooting skills and attention to detail. • Ability to manage multiple open cases while maintaining a high standard of customer service. • Strong interpersonal skills and the ability to work effectively in a team environment. • Familiarity with network monitoring tools and general IT systems. • Ability to create procedural documentation and reports.

🏖️ Benefits

• Enjoy the flexibility of a 100% remote position. • Take advantage of our generous PTO policy. • Home Office Allowance. • Work on challenging and impactful projects in a growing industry. • Benefit from opportunities for professional growth and personal development.