Business Support Specialist – Salon and Spa Space

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🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

💵 $36k - $40k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Millennium Systems International

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Beauty • SaaS • Wellness

Millennium Systems International is a company dedicated to empowering beauty and wellness businesses through their innovative software platform called Meevo. This mobile-friendly solution provides real-time data and AI-powered tools tailored for salons, spas, and med spas, enhancing client experiences and driving revenue. With features like online booking, appointment management, and integrated marketing tools, Meevo supports business growth while ensuring seamless operations across single-location and multi-location enterprises.

201 - 500 employees

💄 Beauty

☁️ SaaS

🧘 Wellness

📋 Description

• Handle client inquiries by gathering information to identify the nature of the problem • Troubleshoot product and training related questions • Provide support and training to clients via phone, email, and live chat • Document issues in Salesforce and offer resolutions • Stay up to date on Meevo product knowledge and internal business processes • Understand and build technical knowledge of Meevo’s products, integrations, and business scenarios

🎯 Requirements

• Bachelor’s degree or Associates Degree with 2 years of experience • Ability to type greater than 35 wpm • Reliable ISP • Passion for technology and helping people • Strong verbal and written communication skills • Excellent communication skills with the ability to build quick rapport • Enjoy working directly with customers in a fast-paced environment • Logical, analytical, and problem-solving skills • Ability to learn new software/ hardware and adapt to changes in technology • A self-starter that can work independently and as a team member • Ability to multi-task • Has great time management skills • Beauty Industry Knowledge a plus

🏖️ Benefits

• Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! • Ten (10) paid holidays throughout 2025 • Five (5) paid sick days and one (1) personal day • Subsidized Medical, Dental, and Vision plans • Life Insurance and Accidental Death & Dismemberment (AD&D) fully covered • Short-Term and Long-Term Disability insurance fully covered • 401(k) Retirement Plan with a 100% match on up to 4% of contributions • Unlimited access to Udemy’s online courses