Customer Experience Manager

🕒 August 4

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Bennie

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Bennie is an innovative company specializing in employee benefits and HR technology consulting. They offer comprehensive web and mobile platforms that provide high-quality employee benefits solutions. Bennie's services include self-funding health plans, property and casualty insurance solutions, and benefits brokerage services that enhance cost-effectiveness and plan flexibility. By combining modern technology with top-notch consulting, Bennie aims to improve employee satisfaction and streamline HR processes for businesses across various industries.

📋 Description

• Lead and manage the service relationship and strategy for assigned customers, ensuring high-quality service experiences and customer satisfaction • Support execution of annual customer account plans • Collaborate with the consulting delivery team on key consulting deliverables • Lead customer open enrollment presentations • Support strategic initiative development and implementation • Monitor industry trends, best practices, and regulatory changes; educate and enable customers • Collaborate with sales, data operations, and product teams on business development and operational improvement opportunities • Maintain relationships with customers, strategic partners, and internal collaborators • Perform other duties as assigned

🎯 Requirements

• 3 years of benefit account management experience supporting a benefit consulting team and complex book of business • Knowledge of benefits and renewal workflow management for servicing a large client portfolio • Life & Health Producer’s License • Working knowledge of MS Excel, Word, and PowerPoint • Experience with leading HR/Benefits technology platforms (nice to have) • Experience in both large- and small-group benefits consulting (nice to have)

🏖️ Benefits

• Flexible Time Off: flexible vacation policy and paid company holidays • Remote-first environment: 100% remote • Medical, Dental, and Vision benefits • HSA & FSA, HRA, Life, Disability, and Employee Assistance Program • Headspace • Wellhub • Rocket Lawyer • One Medical Membership • Kindbody • Financial education with Betterment • Stock options for all full-time employees • $1,000 WFH stipend • Paid parental and bonding leave • Employee Referral Bonus Program