VIP Account Manager

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🕒 May 21

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Mega Block Gaming

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎮 Gaming

Gaming

Mega Block Gaming is a leading service provider for globally recognized online gaming operators. Their portfolio includes several premier online casinos and sportsbook operators. The company focuses on collaboration and strategic alliances, acquiring new casinos and partnering with industry experts. Mega Block Gaming is dedicated to effectiveness, integrity, self-motivation, and creating rewarding environments for its teams. With a commitment to partnerships and player experience, Mega Block Gaming stands out in the online gaming industry.

📋 Description

• Handle mid to high-value player accounts within a personal portfolio • Cultivate personal relationships with VIPs, ensuring exceptional experiences • Serve as the first point of contact for VIP inquiries and issues • Identify and retain existing players through tailor-made rewards and bonuses • Report on portfolio activities and contribute to brand growth • Liaise with internal teams to address player requests and issues • Analyze player portfolio performance and identify new potential VIPs • Communicate special offers and promotions to VIPs • Stay updated on CRM/Community campaigns and industry trends

🎯 Requirements

• Min 3 years experience in iGaming VIP Account Management, preferably in web3 (crypto) casino and sportsbook operations • Fluent in English with excellent communication skills, both written and verbal • Basic understanding of crypto tokens • Strong data analysis skills are essential for this role • Top-level customer service skills, including an analytical view and anticipation of the player’s needs, in order to perform tailored and adequate follow-up on a continued basis • Fluency in additional languages is desirable but not a must, ideally German and French

🏖️ Benefits

• A global and dynamic work environment, working with some of the best industry talent in the world • A company full of personal growth opportunities, where you'll be trusted to work autonomously, in a down-to-earth and collaborative, non-corporate style atmosphere • A choice of work locations. We are a remote-first company with colleagues all over the world • Flexible working. We're all human, and life throws challenges in all shapes and sizes • Understanding, flexibility, and trust in where, when, and how we work to make MBG stand out from the crowd • Rest and recharge with plenty of time off throughout the year • A competitive compensation package, reviewed regularly