Payroll Operations Specialist

🕒 September 28

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote

💵 $77k - $86.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Mercury

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💳 Fintech

🏦 Banking

☁️ SaaS

Fintech • Banking • SaaS

Mercury is a software-driven fintech that provides business and personal banking products built for startups and small to mid-size companies. Its platform offers business checking and savings, Treasury products, business credit cards and spend management, payments and invoicing, accounting integrations and AI-powered automations, plus APIs and developer tools. Mercury partners with FDIC-insured banks to offer deposit protection, emphasizes virtual cards, granular spend controls, and workflow automations for teams, agencies, ecommerce brands, VC funds, and crypto businesses. The product is positioned as an all-in-one banking and finance platform delivered through a modern app and API.

📋 Description

• Own end-to-end workflows across state registrations, employer account maintenance, workers’ compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements • Research state and local requirements and determine steps to establish and maintain employer accounts, business registrations, and coverage • Work with government agencies, insurance carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues • Manage account, registration, and policy lifecycle changes, including registrations, updates, state additions, renewals, audits, transfers, and closures • Investigate and resolve registration, account access, policy, coverage, and other operational issues • Maintain accurate customer records, credentials, documentation, deadlines, and status tracking • Communicate requirements, blockers, timelines, and next steps clearly to customers and internal partners • Identify recurring issues and improve processes, documentation, controls, and automation • Manage a high-volume workload while prioritizing time-sensitive and high-risk work • Support other Payroll Operations initiatives and duties as business and team needs evolve • Collaborate with Payroll Operations, Customer Support, Benefit, government agencies, insurance carriers, and external partners

🎯 Requirements

• 2+ years of experience in payroll operations, state or business registrations, workers’ compensation, insurance operations, compliance operations, or a related field • Strong ownership and ability to manage work from intake through resolution with limited oversight • Strong research and problem-solving skills, including navigating unfamiliar state requirements, agency websites, and carrier systems • Excellent attention to detail with the ability to manage multiple deadlines and workflows • Strong written and verbal communication skills with a customer-focused approach • Comfortable working directly with government agencies, carriers, vendors, and cross-functional partners • Curiosity and willingness to develop deep subject-matter expertise • Experience with multi-state employer or business registrations and account maintenance • Experience with workers’ compensation policy administration, renewals, audits, or carrier relationships • Experience with FQAL, RAA, SOI, or other business compliance filings • Experience in payroll, fintech, PEO, benefits, insurance, or another high-growth operational environment

🏖️ Benefits

• Equity (stock options/RSUs) • Benefits • Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs

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