Support Specialist II – Legal

🕒 April 28

🏄 California – Remote

🏄 California – Remote

💵 $30.4k - $48.5k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Mercury Insurance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1962

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Provide phone support as well as performing routine but varied clerical and support duties according to standard procedures • Types and transcribes assignments such as business correspondence, forms and reports • Direct contact with customers, may compile information for reports, and processing forms and documents • Transferring and escalating potential calls to the appropriate department if needed

🎯 Requirements

• Completion of a high school education • A minimum of 1 year general office or related Company experience • Written and verbal communication skill to proofread and edit routine forms, reports and business correspondence • General knowledge of department procedures and operations to prepare, process, and complete assignments appropriately and maintain records • Ability to manage inbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more