Technical Support Engineer – EMEA

🕒 May 7

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Metronome

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

💸 Finance

🤝 B2B

SaaS • Finance • B2B

Metronome is a platform that provides a usage-based billing system designed to help companies launch products faster with flexible pricing models. It offers tools for product-led growth, sales strategies, and marketplace solutions, ensuring that billing is not a barrier to launching new products. By integrating billing with product experience, Metronome enables businesses to provide transparency and control to customers, offering real-time usage and spending insights. With its ability to iterate on pricing quickly and efficiently, Metronome supports businesses in strategic decision-making, monitoring customer consumption, and optimizing revenue workflows.

📋 Description

• Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality. • Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. • Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. • Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.

🎯 Requirements

• 2+ years of work experience in a B2B customer-facing technical support organization or in engineering • Experience working closely with engineering teams and providing technical feedback on customer issues • Ability to debug and triage bugs and escalations from customers • Can communicate technical capabilities of the product to customers • Experience writing scripts or internal tools using APIs, and functional knowledge of SQL • Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly • A mindset of customer empathy and ability to solve challenging problems. • Experience as an early or founding member of a support team, including building processes from scratch • Startup experience and familiarity with scaling a support team • Programming experience in one or more of Typescript, Python, or Ruby • You have worked on modern enterprise software which is business critical • Experience creating knowledge base articles and internal documentation • Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar.

🏖️ Benefits

• We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.