Customer Service Coordinator

🕒 July 16

🏄 California – Remote

🏄 California – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Millennium Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏥 Healthcare

💼 Consulting

⚖️ Legal

💰 Private Equity Round on 2010-11

Healthcare • Consulting • Legal

Millennium Health is an accredited specialty laboratory with over 15 years of experience in drug testing services, helping clinicians monitor the use of prescription medications and illicit drugs, as well as the effectiveness of treatment plans. They process over a million specimens each year, providing real-time analytics on emerging drug use trends and collaborating with organizations like the U. S. Department of Health and Human Services to address the drug overdose crisis. Millennium Health offers urine and oral fluid drug testing, leveraging proprietary data intelligence through their Intellium platform to enhance patient care by providing comprehensive drug testing and data insights.

📋 Description

• Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows. • Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records. • Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries. • Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers. • Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications • Facilitate the company’s monthly Order Entry Verification process per the given Standard Operating Procedure. • Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards. • Other duties and special projects as assigned or required by Customer Service Leadership. • Maintain regular and reliable attendance

🎯 Requirements

• High school diploma, minimum requirement • 1+ years general administrative/clerical experience • Basic knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook • Knowledge of HIPAA, confidentiality, and compliance policies, procedures, and standards • Experience handling written communication with internal and external customers • Availability during Pacific Time business hours • Knowledge of Salesforce.com preferred

🏖️ Benefits

• Medical, Dental, Vision, Disability Insurance • 401(k) with Company Match • Paid Time off and Holidays • Tuition Assistance • Behavioral and Health Care Resources