Senior Support Technician

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November 25

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Minsait

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Artificial Intelligence • Cybersecurity • Enterprise

Minsait is a global leader in technology and consulting, offering a wide range of innovative solutions and services to enhance business operations and societal transformation. With a focus on human-centered technology, Minsait provides services such as AI, cybersecurity, intelligent workspace design, and cloud platform management. The company partners with various industries including public administration, healthcare, utilities, transportation, and hospitality, tailoring its solutions to meet sector-specific needs. Minsait is known for its impactful and pioneering approach, making technology more accessible and transformative.

10,000+ employees

Founded 2016

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Maintenance of infrastructure systems, including servers, networks and communication devices. • Provide advanced technical support to end users, ensuring efficient resolution of issues related to the work environment. • Plan and implement infrastructure solutions that improve the efficiency and security of the work environment. • Monitor infrastructure performance and perform analyses to identify and resolve potential issues. • Create detailed documentation of processes, configurations and infrastructure procedures. • Work closely with other IT teams and departments to ensure integration and functionality of infrastructure solutions. • Implement and manage security policies to protect company data and systems. • Stay up to date with the latest trends and technologies in IT infrastructure and apply continuous improvements.

🎯 Requirements

• Experience: Minimum of 5 years of experience in IT infrastructure, with a focus on workplace environments. • Proficiency in operating systems, networking, virtualization, and monitoring tools. • Excellent communication skills for interacting with end users and technical teams. • Relevant certifications such as ITIL, Cisco, Microsoft, or other infrastructure-related certifications. • Ability to identify problems and proactively propose solutions. • Education: ongoing or currently pursuing studies related to IT.

🏖️ Benefits

• Company-subsidized health plan for the employee. • Option to include dependents on the health plan with payroll deduction. • Dental assistance (optional). • Option to include dependents on the dental assistance plan with payroll deduction. • Meal voucher or food voucher. • Transportation voucher (optional). • Impact & Care – Personal Guidance Program that provides emotional support and confidential counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents. • Gympass - Wellhub (Access to more than 700 gyms across Brazil with plans starting at R$ 29.90, deducted from payroll). • Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card). • Access to Udemy via our intranet. • Partnerships with major consumer brands. • Agreement with SESC for the employee and dependents. • Discount agreements with educational institutions (undergraduate and graduate) and language/certification schools. • Group life insurance.