Virtual Relationship Manager

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May 5

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MintSkill HR Solutions LLP

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HR Tech • Recruitment • B2B

MintSkill HR Solutions LLP is a leading HR consulting and recruitment agency based in Navi Mumbai. The company specializes in executive search, HR compliance, and recruitment services tailored to meet the specific needs of its clients and the career aspirations of candidates. MintSkill focuses on creating lasting relationships by leveraging technology and an expert team to efficiently connect businesses with the right talent while ensuring compliance with statutory requirements.

11 - 50 employees

Founded 2016

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Engage regularly with customers as defined by the contact policy and provide a consistent, superior digital experience. • Ensure customers get world-class services and their needs are met through the Bank's financial products. • Enhance customer relationships; educate, encourage and induce customers to use digital banking while keeping access to the bank when needed. • Meet scorecard targets and portfolio benchmarks; ensure guidelines and regulatory requirements are followed. • Sales: cross-sell products based on profiling; penetrate product groups; sell across TPP, Assets, Cards. • Acquire and group related IDs; use triggers to track FD maturity and CASA movements to prevent outflow. • Ensure staff are trained on product knowledge and have requisite certifications. • Generate income at customer level; monitor large movements and account closures; ensure retention and portfolio quality. • Log interactions accurately; handle calls per standards; resolve queries and complaints; deepen relationships with sticky products like Demat, Bill Pay, Advisory.

🎯 Requirements

• Graduation/Post-Graduation • More than 1 year of experience in Portfolio management, Cross sell • Work Experience 2-4 years

🏖️ Benefits

• D2 Grade and opportunity to earn around 10 Lac of Performance Linked Incentive. • Benefits like Gratuity, Subsidized loan for Home, Vehicle and Personal are additional benefits apart from Salary