Senior Operations Lead, Fraud

🕒 September 26

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $55k - $70k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Mission Lane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

💼 Consulting

📣 Marketing

🛡️ Insurance

Consulting • Marketing • Insurance

Mission Lane is a financial services company that focuses on providing accessible credit options for individuals, particularly those underserved by traditional financial institutions. They offer the Mission Lane Visa® Credit Card, which allows applicants to see if they are approved without impacting their credit score. The company aims to support members on their financial journeys through education and tools that promote healthy financial habits, ensuring that millions of Americans have access to the resources they need to build credit and improve their financial situations.

📋 Description

• Lead a team of 13 to 15 Fraud Associates, including 1:1 coaching, performance reviews, and career development conversations • Coach the team against key operational targets using performance data to identify trends and close gaps in efficiency and accuracy • Serve as the escalation point for complex, high-risk fraud cases and difficult customer situations • Apply fraud policy and involve Fraud leadership in the highest-risk or most novel scenarios • Build an inclusive team culture of trust, accountability, and open communication • Manage team logistics including schedule adherence, time-off coverage, project assignments, and staffing during peak periods • Translate company strategy and policy updates into clear, actionable direction for the team

🎯 Requirements

• 3+ years of experience leading customer operations, risk, or fraud teams, with a track record of hiring, coaching, and developing direct reports • Working knowledge of fraud, risk operations, or credit card operations • Comfort interpreting performance dashboards and operational data to drive coaching and performance management • Strong verbal and written communication skills • Ability to travel 4-6 times per year for onsite meetings and strategy sessions in Richmond, VA, or other designated U.S. locations • Experience in fintech, banking, or another highly regulated customer operations environment (preferred) • A track record of guiding teams through periods of rapid growth or process change (preferred) • Mission Lane is not sponsoring new applicant employment authorization

🏖️ Benefits

• Annual incentive program eligibility • Equity program eligibility • Paid time off • 401(k) match • Monthly wellness stipend • Health insurance options • Dental insurance options • Vision insurance options • Disability coverage • Paid parental leave • Flexible spending account for childcare and healthcare • Life insurance • Remote-first work environment

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