Miva, Inc.
eCommerce • B2B • B2C
Miva, Inc. is a prominent eCommerce platform provider specializing in solutions for B2B and B2C businesses, as well as direct-to-consumer manufacturers. With over 25 years of experience, Miva offers enterprise-level solutions including multi-storefront capabilities, performance management, and managed integrations. The platform is renowned for its flexibility, allowing businesses to customize and control their online stores without needing to write code. Miva is celebrated for its exceptional customer support and has been highlighted as the number one eCommerce platform for support. It also enables merchants to manage complex product catalogs and provides tools to drive sales and maximize return on investment. Miva continuously develops its offerings to meet the needs of modern eCommerce, supporting mid-sized businesses and enterprises with its adaptable and fast platform.
51 - 200 employees
Founded 2000
🛍️ eCommerce
🤝 B2B
👥 B2C
Technical Support Intern
Job not on LinkedIn
September 19
Miva, Inc.
eCommerce • B2B • B2C
Miva, Inc. is a prominent eCommerce platform provider specializing in solutions for B2B and B2C businesses, as well as direct-to-consumer manufacturers. With over 25 years of experience, Miva offers enterprise-level solutions including multi-storefront capabilities, performance management, and managed integrations. The platform is renowned for its flexibility, allowing businesses to customize and control their online stores without needing to write code. Miva is celebrated for its exceptional customer support and has been highlighted as the number one eCommerce platform for support. It also enables merchants to manage complex product catalogs and provides tools to drive sales and maximize return on investment. Miva continuously develops its offerings to meet the needs of modern eCommerce, supporting mid-sized businesses and enterprises with its adaptable and fast platform.
51 - 200 employees
Founded 2000
🛍️ eCommerce
🤝 B2B
👥 B2C
📋 Description
• Provide customers with technical support and guidance for Miva's eCommerce software • Perform programming when needed using proprietary eCommerce software, website, and email hosting • Answer customer inquiries and promote products and services • Identify, reproduce, diagnose, and resolve client issues about the product • Document customer interactions within our ticketing system • Maintain professional telephone and email etiquette • Provide timely customer service including seeking assistance when necessary • Perform other duties as assigned
🎯 Requirements
• Must be currently enrolled in computer science or a similar bachelor's degree program • Solid understanding of Windows and Mac-based operating systems and software, including different browser and email platforms • Basic knowledge of Linux • Strong technical aptitude through demonstrable comfort in learning new applications quickly • Exceptional customer service skills including the ability to empathize with customers from varying technical backgrounds • Excellent oral and written communication skills • Our ideal candidate for this role will reside in Tampa, FL (preferred) • Bonus points if you have: Basic knowledge of website-related technologies such as domain name registration, HTML, CSS, and FTP • Bonus points if you have: Basic knowledge of Unix and Windows operating systems
🏖️ Benefits
• Remote company - work from anywhere! • 401k with company match; vested immediately • Flexible work schedule • Inspiring & collaborative coworkers • Quarterly in-person events (company asks about attendance)
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