Online Chat Support

Job not on LinkedIn

🕒 July 29

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Modern Design Concepts

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2 - 10 employees

📋 Description

• Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns • Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate • Create relationships with new customers to better understand and achieve their needs • Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately • Promote interest in client products and services • Consistently achieve established standards of the position • Continually portray and project a positive and professional image • Provide administrative support to the customer service team • May assist with overflow work and other duties as needed

🎯 Requirements

• Strong work ethic with the ability to work well both independently and within a team-oriented environment • PC keyboarding and internet experience needed • Strong communication and interpersonal skills- including written and verbal • Upbeat positive attitude and professional demeanor • Articulate and well accustomed to a client-facing role • Ability to compose professional emails is a plus • Proficient written and verbal communication skills in English • Basic technical skills (able to navigate through smartphone and computer applications) • Upbeat, positive, kind empathetic personality

🏖️ Benefits

• Company equity program • Medical, dental, life and vision insurance • Unlimited paid time off • Paid family leave • Short-term disability • 401k plan • Reimbursement for education and professional development • Employee assistance program