Account Manager, Collections

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August 28

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Mogo

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Fintech • Finance • eCommerce

Mogo is a members-only wealth platform that focuses on intelligent investing principles rooted in value investing. It offers both private wealth management and a self-directed investing app, emphasizing a transparent membership model with no hidden fees. With a strong commitment to sustainability and social responsibility, Mogo allows its members to invest in ways that contribute to positive environmental impacts, such as reforesting efforts. The platform also harnesses AI technology to enhance investment research and analysis, empowering users to make informed investment decisions that align with their wealth-building strategies.

51 - 200 employees

Founded 2003

💳 Fintech

💸 Finance

🛍️ eCommerce

💰 Series C on 2014-12

📋 Description

• Effectively negotiate repayment solutions for customers experiencing financial setbacks while focusing on retention. • Be a part of a high performing team and strive to exceed individual daily and monthly targets. • Use your exceptional decision-making skills on accepting, rejecting, or offering amended payment terms and settlements – you’re a solution finder. • Promptly respond to inquiries and diffuse difficult situations, turning potentially negative experiences into positive ones • Juggle multiple files simultaneously, keeping detailed and accurate records. Multitasking is a must. • Fully accountable for collections related member questions or concerns – you’re totally organized and knowledgeable about policies and procedures. • Monitor and resolve payment related discrepancies. • Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements.

🎯 Requirements

• To be mission driven, self-motivated. • To maintain focus and ruthlessly prioritize your core job responsibilities. • At least 1+ years of experience working in collections/AR, first or third party. • Experience working in a high volume, performance driven (KPI/Target based) contact centre is plus! • Comfortable using MS Office (Word, Chat GPT,Outlook, and Excel), as well as Windows operating systems. • Excellent verbal & written communication skills (you're incredibly persuasive!). • Strong negotiation and conflict resolution skills • Committed to going above and beyond to find solutions for customers. • Passionate about personal finance and helping people make positive financial decisions. • Reliable internet and ability to work from home (we provide computer, monitor, phone etc.)

🏖️ Benefits

• ALWAYS FULLY REMOTE WORK - Enjoy the flexibility of remote work, supported by necessary resources • Comprehensive Health and Wellness - Access medical, dental, and vision coverage plus a Health Spending Account • Stock Options - Have a stake in the company's success through stock options • Flex Vacation - Benefit from paid time off, including vacation days, holidays, and personal days • Wellbeing Programs - Access counselling services, mental health support, and additional wellness resources