Director, Account Management

🕒 August 10

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Momentive Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤝 Non-profit

B2B • Non-profit • Software

Momentive Software is a provider of a comprehensive suite of software solutions tailored for nonprofits and associations. The company aims to streamline operations, enhance member and donor engagement, and drive impactful results for mission-driven organizations. Their offerings include tools for association management, fundraising, event management, learning management, and data analytics, allowing organizations to efficiently manage their financials and foster deeper community connections.

📋 Description

• Build the Account Management team from the ground up, defining team structure, territories, hiring plan, and recruiting/onboarding the first Account Managers • Define the Account Manager role, including core duties and ownership areas • Manage a portfolio of existing Momentive clients as their main point of contact after the sale • Own renewals and retention for assigned accounts and identify churn risk • Find and close cross-sell and upsell opportunities across the Momentive product portfolio • Run regular account reviews to track goals, surface risks, and demonstrate delivered value • Partner with Customer Success and Support to provide a connected client experience • Maintain Salesforce and related systems with account plans, pipeline, and renewal dates • Track and report net revenue retention, renewal rate, and expansion targets • Set quota, compensation recommendations, and success metrics with Sales leadership and RevOps/Finance • Coach and develop Account Managers through pipeline reviews, call shadowing, and account planning sessions • Own the team forecast for retention, expansion, and renewal bookings, reporting monthly and quarterly to sales leadership • Partner across Sales, Customer Success, Product, Marketing, and Professional Services to close client-experience gaps • Build playbooks, templates, and enablement materials, including account plans, QBR decks, and renewal scripts • Bring client feedback into product and roadmap conversations • Monitor the association and nonprofit technology landscape and competitive dynamics affecting client retention • Report to Josh Martin, SVP, Sales

🎯 Requirements

• 8+ years of B2B SaaS sales or account management experience, including at least 3 years leading a team • Track record of building a function, program, or team from scratch • Direct experience owning retention and expansion revenue against net revenue retention (NRR) targets • Experience hiring, onboarding, and coaching account management or sales talent • Comfort operating in a private equity-backed environment with clear, near-term performance expectations • Experience working with executive-level client stakeholders and navigating multi-threaded accounts • Familiarity with the association, nonprofit, or membership technology space is a plus • Salesforce, or a comparable CRM, used for forecasting, pipeline, and account management • Gong, Salesloft, or equivalent sales engagement and conversation intelligence tools • Microsoft Office 365, including Excel for reporting and quota modeling • Strong people leadership: hiring, coaching, and holding a team accountable to clear goals • Ability to build structure and process where none exists yet • Clear, direct communicator who can align sales, customer success, product, and finance around one plan • Strategic thinker comfortable working the details of a single account • Strong financial and business acumen, able to connect account activity to revenue impact • Willingness to travel up to 25% to meet with clients and support the team • Eligibility to work in the United States without sponsorship • Minimum age of 18 • Required employment eligibility verification upon hire

🏖️ Benefits

• Medical, Dental & Vision Benefits • 401(k) Savings Plan with Company Match • Flexible Planned Paid Time Off • Generous Sick Leave • Inclusive & Welcoming Environment • Purpose-Driven Culture • Work-Life Balance • Commitment to Community Involvement • Employer-Paid Parental Leave • Employer-Paid Short-Term Disability • Remote Work Flexibility