Customer Success Manager – Scaled

🕒 July 24

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Momentus Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Momentus Technologies is a company that provides a cloud-based event and venue management software platform designed for convention centers, corporate and university campuses, stadiums and arenas, performing arts centers, conference centers, and other specialized venues. Their product suite (Momentus Enterprise, Momentus Elite, Momentus WeTrack) centralizes booking, scheduling, operations, resource and risk/incident management, CRM, payments, and analytics to help venues increase bookings, streamline operations, improve revenue, and deliver safe, efficient events. The platform targets mid-to-large organizations and emphasizes real-time coordination across departments, reporting, and scalability.

📋 Description

• Support a large portfolio of mid-market customers through a scaled, one-to-many engagement model (webinars, office hours, targeted outreach campaigns, digital content, and group advisory sessions rather than dedicated account management) • Drive product adoption by identifying underutilized features and functionality relative to each customer's business goals, and recommending best practices to close the gap • Monitor customer health signals (usage data, support trends, engagement metrics) to proactively flag and address risk before it escalates • Provide system optimization guidance, helping customers use the platform more efficiently and effectively based on their operational needs • Deliver advisory support at scale, including group training sessions, best practice playbooks, and self-serve resources • Partner with Digital CS, Support, and Product teams to ensure customer feedback and adoption blockers are surfaced and addressed • Track and report on adoption trends, health metrics, and program effectiveness across your portfolio • Contribute to the continuous improvement of Scaled CS programs, playbooks, and resources

🎯 Requirements

• Fluent in German and English (written and spoken); this role requires supporting German-speaking customers directly • Previous hands-on experience using Momentus Enterprise (formerly Ungerboeck) as an end user • Strong ability to translate product functionality into business value and best practice recommendations • Comfort working with data and health metrics to prioritize where to focus attention across a large portfolio • Excellent communication and presentation skills, and comfort with delivering group sessions or webinars • Ability to work independently and manage a high volume of accounts without dedicated one-to-one relationships • Experience in the events, venue management, or hospitality industry (Preferred) • Familiarity with customer success platforms such as Gainsight (Preferred) • Experience building or delivering scaled enablement content (playbooks, webinars, self-serve resources) (Preferred)

🏖️ Benefits

• Professional development opportunities