Senior Manager, Balance & Emerging Products

Job not on LinkedIn

🕒 October 6

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MoneyGram

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

₿ Crypto

👥 B2C

💰 Corporate round on 2023-09

Fintech • Crypto • B2C

MoneyGram is a global payments and remittance company that operates one of the largest cross-border money-transfer networks combining digital reach with extensive cash access. Trusted by tens of millions of consumers, MoneyGram provides consumer remittances, retail cash payout and digital payment services across 200+ countries and territories with hundreds of thousands of retail locations and billions of digital endpoints. The company also integrates crypto and blockchain technologies—operating scaled stablecoin and crypto-to-cash/cash-to-crypto capabilities and participating as a Solana validator—to modernize and speed cross-border payments while remaining focused on consumer convenience and partner distribution.

📋 Description

• Own the business strategy for Balance, Domestic Bill Pay, International Bill Pay and Mobile Top-Up, partnering with each product lead • Identify customer drop-off and non-adoption points and work with product and CRM to address friction • Represent the customer perspective in product prioritization, connecting roadmap decisions to retention and ARPU outcomes • Partner with Global CRM and Marketing to design lifecycle journeys, cross-sell campaigns, and re-engagement programs • Launch Balance by defining its business model, diagnosing adoption challenges, and building initial customer cohorts • Choose and sequence launch markets using customer behavior, competitive landscape, regulatory requirements, and cost to serve • Design repeatable launch playbooks covering positioning, funding methods, partnerships, and lifecycle messaging • Work with local market leads and Retail to leverage existing customer knowledge • Own pricing strategy for Balance and the emerging product suite; set and test pricing with the Pricing team • Build pricing models connecting adoption, retention, contribution, fee revenue, and money transfer engagement • Track competitive positioning in priority markets • Own frameworks for cohort retention, multi-product adoption, LTV, and ARPU by segment and market • Build analytical models to determine investment priorities and where to stop • Partner with Global CRM on lifecycle journeys, cross-sell campaigns, and in-app placement • Present performance and recommendations to senior leadership

🎯 Requirements

• 5-8 years in consumer fintech, remittance, digital financial services or an adjacent consumer business • Has taken a consumer financial product or remittance market from early adoption to repeatable growth, with specific cohort results you can speak to • Track record of improving customer retention, increasing ARPU, or driving multi-product adoption with specific, measurable results • Experience with stored value, wallets, cards or accounts is preferred • Comfortable with cohort analysis, LTV modeling, and engagement metrics; able to build the framework, not just read the dashboard • Able to identify which customer segments and product combinations represent the largest opportunity and build a credible plan to capture it • Works effectively with product, CRM, and marketing teams without needing to own them • Can present a retention strategy to a CFO and write a CRM campaign brief in the same week