Technical Support Engineer | [Remote | MENA]

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August 18

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MoneyHash

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Fintech • SaaS • B2B

MoneyHash is Africa and Middle East’s first all-in-one flexible payments and revenue operations platform, designed to cover all payment needs. The company focuses on helping businesses build, optimize, and scale their payment infrastructure efficiently at any stage of growth. MoneyHash provides a full-stack solution that accelerates payment processes and enhances go-to-market speed. Their platform offers a wide range of payment methods, including cards, wallets, bank transfers, crypto, and BNPL, making it easy for users to enter new markets with localized solutions. MoneyHash is ideal for software platforms, merchant aggregators, virtual wallets, eCommerce, and SaaS businesses, providing seamless integrations and payment features through its Super-API infrastructure.

11 - 50 employees

💳 Fintech

☁️ SaaS

🤝 B2B

💰 Pre Seed Round on 2022-01

📋 Description

• MoneyHash is building the future of API-based payment infrastructure. Our easy-install APIs consolidate the revenue cycle across geographies, functions, and use cases. • We're saving our clients time and money, as well as boosting product performance, opening up new business opportunities, and reducing tech debt. • We're a fast-growing early-stage startup, and we know that building the right team is crucial to realizing our potential. • At MoneyHash, we champion human empathy as well as work excellence. • Join us and let's explore this journey together! • You'll be joining a growing team that works across departments to ensure merchant success. • As a Technical Support Engineer, you'll report directly to the Customer Solutions & Delivery team lead and play a vital role in providing exceptional technical support to our merchants while helping them navigate complex payment integrations. • What You'll Be Doing: Provide tier-1 and tier-2 technical support to merchants experiencing integration or payment processing issues • Troubleshoot API integration problems, analyze error logs, and guide merchants through resolution steps • Debug payment flows, investigate transaction failures, and identify root causes of technical issues • Collaborate with merchants to resolve provider-specific connectivity and configuration problems • Create and maintain technical troubleshooting guides, FAQs, and best practices documentation • Escalate complex technical issues to engineering teams with detailed analysis and reproduction steps • Support merchant onboarding by providing technical guidance during integration setup • Monitor system health and proactively identify potential issues affecting merchant performance • Work closely with third-party payment providers to resolve integration blockers and connectivity issues • Assist in testing new provider integrations and documenting technical requirements • Participate in on-call rotation to ensure 24/7 technical support coverage • Contribute to internal tooling improvements and support workflow optimization

🎯 Requirements

• 3+ years of experience in technical support, payment integrations, or API troubleshooting • Experience with payment processing concepts including authorization, capture, refunds, and webhooks • Comfortable using tools like Postman, cURL, and log analysis platforms • Familiar with payment service providers and common integration challenges • Excellent problem-solving skills with attention to detail in technical investigations • Strong written and verbal communication skills in English • Ability to explain technical concepts to both technical and non-technical audiences • Experience working in fast-paced startup environments • Customer-focused mindset with patience and empathy when handling support cases