CRM Manager – Core Banking

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £68k - £88k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Monzo Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Lead the strategy and planning of areas of Core banking, including sizing of opportunities and stakeholder alignment • Execute customer lifecycle CRM journeys across multiple touch points • Interpreting data insights into actionable opportunities • Work across the full Monzo suite of products to ensure we’re targeting the correct moments in a users lifecycle with the right products and features • Be the overseer of always on communications across all CRM products • Create and embed processes and ways of working with the wider CRM team and data analysts • Work closely with team members to collaborate and help deliver a range of campaigns across multiple channels • Monitor campaign performance and ensure campaigns are executed safely • Campaign QA (helping to check through set up thoroughly as a second pair of eyes before launch) • Collaborate with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign • Deliver campaigns with a test and learn data driven approach • Owning existing processes and always-on campaigns within the team, and keeping these documented and up to date

🎯 Requirements

• Hands on experience in taking a campaign from data signal, scoping, planning, approval, build, test, analysis and roll-out. • Hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys • You have experience using a CRM platform for delivery (Braze, ideally) • Fintech or Financial Services experience • Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions, Looker experience is an advantage • Demonstrated experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives • Excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities • Ability to organise priorities with stakeholders effectively • A collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer • A problem solving mind, being able to solve potential problems or suggest alternative ways to achieve the desired outcome

🏖️ Benefits

• £1,000 learning budget each year to use on books, training courses and conferences. • We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.