Customer Success Manager

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Pion

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🛍️ eCommerce

Marketing • Advertising • eCommerce

Pion is a company focused on youth marketing, specifically targeting Gen Z consumers. They offer a range of services, including verification solutions for student and military discounts, advertising across different media channels, and providing insights through research and events. Pion aims to help brands connect with the next generation of shoppers by leveraging unique first-party data. With services that include influencer marketing and experiential campaigns, Pion helps marketing teams engage and convert valuable consumer groups effectively.

📋 Description

• Manage a portfolio of approximately 30 Enterprise and Mid-Market accounts with a combined book of business value of circa £1.5m, focused on retention, growth and long-term client success. • Own client performance reporting and optimisation strategies, proactively monitoring delivery, identifying opportunities for improvement and ensuring campaigns consistently achieve strong results. • Oversee end-to-end campaign management, including offer execution, advertising tracking, performance analysis and client reporting to maximise campaign effectiveness and ROI. • Build strong client relationships through regular MBRs/QBRs, in-person meetings and occasional travel, while partnering closely with Account Managers to deliver a seamless client experience.

🎯 Requirements

• 3+ years’ experience in Customer Success, Account Management or Affiliate Marketing, with a proven track record of managing and growing Enterprise and Mid-Market client relationships. • Strong analytical and reporting skills, with experience delivering campaign performance reporting, client insights and optimisation recommendations. • Confident leading QBRs and MBRs, with excellent communication and presentation skills across in-person meetings, video calls and written communication. • Highly organised and adaptable, with strong time management skills and the ability to manage multiple priorities and deadlines in a fast-paced environment.

🏖️ Benefits

• Competitive salary. • 30 days annual leave, plus bank holidays. • Accredited 'Great Place To Work’ company in three categories. • Commitment to personal development and career growth, coaching workshops and progression plans. • Remote-first working environment. This means you’re not obligated to come into the office, you can choose the environment you think you excel best in with up to 180 days working from abroad (subject to approval — sadly, we can’t say yes to every beach). • Flexible working hours (start between 8-10am and finish between 4:30-6:30pm). • Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more. • Access to incredible partnership discounts for the biggest brands in the world. Think Google, Apple, GymShark, Domino's, Uber and loads more! • £200 work from home set up allowance to put towards your at-home working space.