Customer Success Specialist, Mandarin Speaking

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Spreetail

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🏪 Marketplace

☁️ SaaS

eCommerce • Marketplace • SaaS

Spreetail is a complete ecommerce solution for brands and manufacturers of large, bulky products. They offer services in marketplace expansion, fulfillment, content creation, brand control, and marketing and advertising. Spreetail is known for being an "Oversize Accelerator," partnering with brands to increase ecommerce sales across multiple channels. Their expertise includes fast shipping, especially for big and bulky items, with strategically located fulfillment centers allowing for next-day delivery to most of the US and expanding to the UK and Germany. They work closely with manufacturers who have a strong online sales history to develop customized growth strategies, taking advantage of market trends and insights. Spreetail also manages content optimization for product listings and handles advertising campaigns to bolster brand visibility. They are a leading seller on platforms like Amazon, Walmart, and Target+.

📋 Description

• Provide day-to-day support to the Account Management Team, helping the team meet individual and collective performance targets. • Support of daily operations: Coordination of delivery dates, Handling of complaints and Return & Reship requests, Maintenance of existing customer relationships and master data, Order entry and order management. • Effective communication and coordination between various internal and external stakeholders to ensure that customer requirements are met. • Act as a point of contact for customer service escalations from key platform service brand partners, ensuring timely and high-quality issue resolution. • Identify process gaps within the team and help develop and implement initiatives to improve service quality continuously.

🎯 Requirements

• Experience in strategic operations, outbound/inbound transportation, fulfillment operations • Communicate fluently in both Mandarin and English (written and spoken) to effectively engage with partners and internal stakeholders. • Collaborate cross-functionally to drive results, ensure alignment, and hold team members accountable for performance. • Proactively identify business opportunities and independently drive initiatives that improve performance and outcomes. • Apply strong attention to detail and analytical skills to interpret data accurately and inform decision-making. • Thrive in a fast-paced environment by staying highly organized, adapting quickly to change, influencing others, and managing multiple priorities effectively.