Customer Success Manager

🕒 June 18

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Paddle

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💳 Fintech

🤝 B2B

💰 Debt Financing on 2022-05

SaaS • Fintech • B2B

Paddle is a comprehensive merchant of record and payment solution specifically designed for SaaS businesses. It provides a complete suite of products and services including billing, subscription management, pricing strategies, tax compliance, fraud protection, and more. Paddle helps software companies manage payments, streamline billing, and enhance customer retention with tools like ProfitWell Metrics and Price Intelligently. By handling sales taxes, fraud liability, and all aspects of the billing process, Paddle enables SaaS businesses to focus on growth without worrying about the complexities of global compliance.

📋 Description

• Ensure the successful onboarding of new customers • Help your customers create a world-class online buying experience • Develop trusted advisor relationships with customer stakeholders and executive sponsors • Identify opportunities for strategic and tactical revenue growth • Be an internal advocate for your customers • Support our Demand Generation teams by contributing to the development of customer references, success stories and case studies

🎯 Requirements

• Demonstrable success and progression in Customer Success Management roles • Excellent communication skills with the ability to distil complex thoughts and strategies into simple, actionable recommendations is crucial • Be naturally driven, resilient and proactive in your approach to working with customers • Analytical, with a strong understanding of software and subscription KPIs • Experience in providing best practice advisory on core monetisation strategies • Experience working with digital product companies within Payments and/or Fintech is desirable • Strong understanding of the Merchant of Record business model is desirable

🏖️ Benefits

• unlimited holidays • 4 months paid family leave regardless of gender • investment in learning • personal development via constant exposure to new challenges • annual learning fund • regular internal and external training