Operations Leadership, Financial Crime – Multilingual

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £38.3k - £47.6k / year

⏰ Full Time

🟠 Senior

🚨 AML and Financial Crime

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Monzo Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Leading, coaching, and developing high-performing Financial Crime teams, creating an environment where people can do their best work. • Driving operational excellence across anti-money laundering and financial crime processes, ensuring quality, efficiency, and strong customer outcomes. • Providing guidance and support on complex investigations, escalations, and high-risk cases. • Building capability through effective performance management, coaching, training, and career development. • Partnering with risk, product, controls, and operational stakeholders to deliver change and continuously improve how we work. • Monitoring operational performance, service levels, capacity, and demand to ensure teams are equipped to meet business needs. • Contributing to a strong risk and control environment by identifying issues, managing incidents, and supporting the delivery of sustainable solutions.

🎯 Requirements

• You're fluent in English and can confidently communicate in at least one additional European language such as Italian, German, French, or Spanish. • You have experience leading teams within Financial Crime, AML, compliance operations, risk operations, or a related operational environment. • You're passionate about developing people and have a track record of creating inclusive, high-performing, and engaged teams. • You can confidently manage competing priorities, make decisions in complex situations, and support others through change. • You're comfortable using data, performance insights, and operational metrics to identify opportunities and drive improvements. • You enjoy building strong relationships across teams and influencing outcomes through collaboration and clear communication. • You're motivated by creating excellent customer outcomes while maintaining high standards of risk management and regulatory compliance.

🏖️ Benefits

• We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. • £1,000 learning budget each year to use on books, training courses and conferences. • We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup. • Plus lots more! Read our full list of benefits.