Senior Fraud Investigator, Prevent

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

💵 £31.1k - £39.4k / year

⏰ Full Time

🟠 Senior

🚨 AML and Financial Crime

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Monzo Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Provide intervention and education to customers experiencing potential active fraud involving authorised card payments and authorised faster payments • Answer escalations and support operational changes • Speak with customers at risk of complex scams • Complete complex investigations from start to finish • Gather evidence from flagged transaction data • Investigate suspicious transactions with empathy and attention to detail • Reassure and support customers identifying active fraud • Decide independently whether to release or block flagged transactions up to £59,999 • Submit accounts for closure where first-party concerns are identified • Triage cases over £59,999 for escalation • Safeguard compromised accounts and take remedial action • Advise fraud victims on future protection • Handle non-FOS complaints and provide continuous-improvement feedback

🎯 Requirements

• Strong understanding of regulatory requirements in fraud and/or financial crime • Strong knowledge of cryptocurrency and its use in fraud typologies • Excellent English written and verbal communication skills • Experience speaking to victims of potential fraud • Ability to be persuasive and empathetic • Strong expertise in investigating, problem solving and decision making • Ability to work independently and collaboratively with the wider team • Ability to work to deadlines • Values-driven approach aligned with Monzo’s core values • Availability for 37.5 hours per week, Monday to Friday 9am–6pm, 1 in 5 weekends, and 1 week of 11:30am–8pm every 4 weeks • May be required to work bank holidays, including Christmas Day, Boxing Day and New Year’s Day

🏖️ Benefits

• Incentive awards tied to performance • £1,000 learning budget each year for books, training courses and conferences • MacBook provided • Extra support for fully remote workers’ work-from-home setup • Flexible interview scheduling • Equal opportunity and diversity and inclusion support

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