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Fraud Specialist

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

đźź  Senior

🚨 AML and Financial Crime

Where this job comes from

Posted on Eneba's careers page, not through a job board

First seen by Remote Rocketship 4 minutes ago

Logo of Eneba

Eneba

201 - 500 employees

Founded 2018

🛍️ eCommerce

🎮 Gaming

🏪 Marketplace

eCommerce • Gaming • Marketplace

Eneba is an online platform that offers a wide range of video games, gaming-related eCards, and gift cards. Users can easily purchase cheap games for various platforms, including PC and gaming consoles, and benefit from personalized game deals through a loyalty program. Eneba also provides an opportunity for businesses to sell their products on the platform, creating a marketplace for gamers and developers.

đź“‹ Description

• Monitor marketplace transactions and user activity to identify suspicious behavior and potential fraud • Review and process daily fraud-related tickets, including account unban requests, held transactions, and Know Your Customer (KYC) verification cases • Investigate suspicious transactions and account activity, following established procedures and escalating complex cases when necessary • Analyze transaction data and user behavior to identify unusual patterns and potential fraud risks • Use fraud monitoring tools, dashboards, and alerts to support daily fraud prevention activities • Document investigation findings and maintain accurate records of fraud-related cases and decisions • Collaborate with Fraud Analysts and other internal teams to resolve cases and improve fraud prevention processes • Share observations and suggest improvements to fraud detection workflows and procedures

🎯 Requirements

• Some experience in fraud prevention, risk operations, customer support, payment operations, or a similar analytical or operational role • Strong attention to detail and ability to identify unusual patterns or inconsistencies • Basic analytical skills and confidence working with data, spreadsheets, or reporting tools • Good problem-solving skills and ability to make informed decisions based on available information • Ability to follow established procedures, manage daily tasks, and escalate issues when needed • Proactive attitude, willingness to learn, and curiosity about fraud prevention and online marketplaces • Good communication and teamwork skills, with ability to collaborate across different teams • Good command of English, both written and spoken

🏖️ Benefits

• Opportunity to participate in Eneba's Stock Options program, subject to eligibility • Applicable performance-based bonuses and referral programs • Personal learning budget • Regular feedback • Clearly defined development and progression opportunities • Paid volunteering opportunities, where eligible • Additional paid time off, where included in engagement terms

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