Senior Workforce Management Analyst

🔥 11 minutes ago

🇬🇧 United Kingdom – Remote

💵 £40.4k - £51k / year

⏳ Contract/Temporary

🟠 Senior

🧐 Business Analyst

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Monzo Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Prepare clear, concise, actionable executive-level reports and presentations on WFM performance, trends, and resource requirements • Analyse large datasets, identify patterns and trends, and communicate insights to stakeholders using Google Sheets and Looker • Create and review shift offerings to support business growth and improve flexible-working employee ratings • Demonstrate the operational impact of supply and demand for potential shift-pattern changes across required domains • Collaborate with forecasting, People, Operations, WFM data, Hiring, and L&D teams to improve schedule quality, shift offerings, and schedule accuracy • Ensure holiday utilisation remains within budget and expected quarterly levels, accounting for seasonality • Investigate schedule issues, reduce manual amendments, and increase schedule automation per domain • Manage mappings, service goals, and Verint backend configuration and setup • Translate workforce-management findings into actionable strategies for senior leaders

🎯 Requirements

• Demonstrable experience in workforce management, ideally in a fast-paced, high-growth environment such as technology, customer support, or operations • Expertise in WFM software and tools; Verint experience preferred • Strong proficiency in Google Sheets, including advanced formulas, pivot tables, and data analysis • Experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication • Excellent analytical skills, including synthesising data, identifying trends, and translating insights into actionable strategies • Ability to work autonomously, manage multiple priorities, and thrive in a dynamic environment • Familiarity with Looker, basic knowledge of BigQuery, or experience with scenario planning, resource modelling, and strategic capacity planning is a bonus

🏖️ Benefits

• Flexible working hours • £1,000 learning budget each year for books, training courses and conferences • MacBook provided to all employees • Extra support for fully remote workers’ work-from-home setup • Additional benefits listed by Monzo