Strategic Accounts Customer Success Manager, CSM IC

🕒 August 6

🇺🇸 United States – Remote

💵 $98k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Assist strategic customers through the implementation process and maintain customer satisfaction throughout the product subscription • Drive customer upsells, expansions, renewals, retention, and net revenue retention • Oversee customer adoption, training, and best-practice development to increase value and return on investment • Build relationships across multiple management levels, including C-suite stakeholders • Collaborate with customers and product managers on product enhancement requests • Serve as a subject matter expert on customer product features for strategic accounts • Manage initiatives that increase product adoption and customer satisfaction • Proactively uncover customer pain points, needs, and expectations and develop solutions • Partner with AEs, Onboarding, Professional Services, Sales Engineers, and internal colleagues on customer plans and engagement • Maintain renewal rates by demonstrating value, supporting goal attainment, and identifying optimization opportunities • Gather intelligence on product usage and determine valuable features and services • Act as an escalation point and lead issue resolution • Identify improvements to customer experience, products, and processes • Manage a specialized book of business averaging 5–8 clients or approximately $5–8MM in ARR • Conduct joint success planning, business reviews, adoption activities, feature training, and ROI demonstrations • Engage clients in thought leadership and new products to support cross-sell and organic upsell opportunities • Partner with Renewal Managers to maximize value and retain units • Act as the main point of contact and champion non-selling customer activities • Provide technical consultation and first-line triage to help clients maximize value and reduce Tier 1 support needs

🎯 Requirements

• 5+ years of Enterprise Customer Success, Sales, or Account Management experience with a proven track record of success • Customer-centric mindset with a track record of delivering scalable solutions in a high-growth environment • Demonstrated ability to learn new software programs and products and identify opportunities to use them to their full potential • Ability to thrive in a high-growth, high-ambiguity environment, set personal objectives, and prioritize impact-based activities • Exceptional account management and project management skills with strict attention to detail • Problem-solving ability, including overcoming challenges and ambiguity with creative solutions • Applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations • Employees must be authorized to receive access to Motive products and technology

🏖️ Benefits

• Health, pharmacy, optical and dental care benefits (subject to eligibility requirements) • Paid time off • Sick time off • Short-term and long-term disability coverage • Life insurance • 401(k) contribution (subject to eligibility requirements) • Restricted stock units may be included in total compensation for certain roles • Some interviews or new-hire training sessions may be held in person at one of Motive’s global offices