Video Systems Manager

🕒 September 22

🌶️ New Mexico, Texas – Remote

🌶️ New Mexico – Remote 🤠 Texas – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Manage customer contracts and relationships for video solutions, including Vehicle Intelligence product lines • Ensure contractual obligations are met and provide expertise in video solutions • Direct resources to solve complex customer issues • Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Customer Service Managers, Onsite Servicers, and CMSO Support teams • Oversee Servicer Statements of Work with Onsite Servicers and ensure service delivery and SLA compliance • Serve as the primary point of contact for lifecycle management of video and complementary Motorola ecosystem technologies • Establish recurring governance meetings for mid-term and long-term planning • Execute service agreements, deploy field resources, reduce time to resolution, manage cases, and handle escalations • Manage services scope under contracts and clarify customer obligations for service deliverables • Build trusted service delivery relationships with customers • Ensure best practices and consistent service levels, driving corrective actions to closure • Coordinate technical changes, releases, customer requests, field change orders, reconfigurations, upgrades, and execution plans • Maintain awareness of complex service matters, technical implementations, product quality issues, and related activities • Report on technical performance and review service requests • Coordinate account teams and technical resources to meet scope, deliverables, and outcomes • Support video solution deployment methodologies and quality processes • Identify up-sell and cross-sell opportunities • Maintain Customer Support Plans, Servicer Statements of Work, and other operational documents • Address root causes of repetitive incidents through problem management • Support contract renewals, including inventory, SOW, CSP, and third-party vendor pricing updates • Coordinate transition from project implementation to warranty support and service delivery • Stay current with legal and regulatory requirements concerning data security best practices

🎯 Requirements

• 5+ years of successful experience with lifecycle sustainment account management OR 5+ years of experience in customer support / customer account management including Mobile Video, Vehicle Intelligence, or other video solutions • Understanding of Motorola Solutions products and services • Understanding of Servicer Statement of Work for contract management • Strong working knowledge of CMSO and Network Operations Center offerings and procedures • Strong oral and written communication skills • Familiarization with forecasting and cost/revenue/margin business acumen • Ability to achieve contract renewal and services growth goals • Goal-oriented self-starter • Sales skills and abilities in establishing customer relationships, making presentations, and closing service support sales opportunities • Must be capable of learning service products, making customer presentations, and forming collaborative strategies with Motorola sales and support teams • Knowledge and experience utilizing Google Suite tools and Microsoft business software • High School diploma, Associates, or Bachelor's degree in Business, Communications, General Studies, IT, Management, Public Safety, or Technology required • Must have 3+ years of Management or Leadership experience • Must be able to obtain a background clearance as required by government customers • Travel 25-50%

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Travel Requirements: 25-50% • Relocation Provided: None • Referral Payment Plan: Yes