Client Analytics Manager

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November 19

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Mozilla

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B2C • Cybersecurity • Software

Mozilla is a non-profit organization dedicated to promoting an open and accessible internet. They are the makers of the popular Firefox browser, which emphasizes user privacy, speed, and control. Mozilla also offers a range of products that focus on internet security and privacy, including Mozilla VPN, Firefox Relay, and Mozilla Monitor. Additionally, the organization is involved in open-source projects, AI innovation, and advocating for digital rights. Mozilla aims to empower users with trustworthy technology and policies that protect privacy, support open-source AI development, and foster accountability for tech companies.

501 - 1000 employees

Founded 1998

👥 B2C

🔒 Cybersecurity

📋 Description

• Conduct Kick-off Meetings: Initiate and lead kick-off meetings with clients and internal teams to establish project objectives, timelines, and deliverables. Coordinate and document Legal, Data Security, Measurement study and other workstreams. Ensure alignment on scope, expectations, and success metrics. • Develop Configuration Documents: Create detailed configuration documents outlining data integration requirements, data flows, and interim and final delivery dates. Assist with feasibility calculations (including power tests for lift studies). Align configurations with both publishers and advertisers to ensure seamless data flow and accurate reporting. • Data Integration Management: Oversee data integration processes by managing internal production documentation. Coordinate data integration meetings and address client inquiries regarding customization and scenario-specific requirements. • Regular Check-ins and Status Meetings: Maintain ongoing communication with clients through regular check-ins and status meetings. Proactively address client concerns, gather feedback, and ensure high levels of customer satisfaction. • Reporting and Delivery: Develop delivery reports, including in PPT, Excel, and Google Docs. Develop comprehensive reports highlighting key performance indicators (KPIs), optimizations, and strategic recommendations. • Product Management Collaboration: Collaborate with product management teams to provide client feedback and insights for continuous product improvement and development. Act as a bridge between client needs and product enhancements. • Client Relationship Management: Nurture strong, long-lasting relationships with clients, serving as their primary point of contact for analytics and project management-related inquiries. Advocate for client needs internally while balancing business objectives and technical feasibility. • Cross-functional Coordination: Work closely with cross-functional teams including sales, executive management, legal, marketing, and engineering and data science teams to ensure seamless execution of client analytics initiatives. Foster a collaborative environment that prioritizes client success and satisfaction.

🎯 Requirements

• Bachelor’s degree in Business Administration, Marketing, with some exposure to or educational background in Data Science, Math, Statistics, or related field. • Proven experience in client-facing roles within digital advertising, analytics, or marketing technology sectors. • Strong analytical skills with proficiency in data analysis and interpretation. • Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders. • Project management experience with a demonstrated ability to manage multiple projects simultaneously. • Proficiency in analytics tools. • Familiarity with advertising platforms (e.g., Google Ads, Facebook Ads) and understanding of digital advertising ecosystem.

🏖️ Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team • Rich medical, dental, and vision coverage • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) • Quarterly all-company wellness days where everyone takes a pause together • Country specific holidays plus a day off for your birthday • One-time home office stipend • Annual professional development budget • Quarterly well-being stipend • Considerable paid parental leave • Employee referral bonus program • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)