Staff Account Manager, Ad Operations

November 8

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Mozilla

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B2C • Cybersecurity • Software

Mozilla is a non-profit organization dedicated to promoting an open and accessible internet. They are the makers of the popular Firefox browser, which emphasizes user privacy, speed, and control. Mozilla also offers a range of products that focus on internet security and privacy, including Mozilla VPN, Firefox Relay, and Mozilla Monitor. Additionally, the organization is involved in open-source projects, AI innovation, and advocating for digital rights. Mozilla aims to empower users with trustworthy technology and policies that protect privacy, support open-source AI development, and foster accountability for tech companies.

501 - 1000 employees

Founded 1998

👥 B2C

🔒 Cybersecurity

📋 Description

• You’ll manage high-value advertising partnerships and campaigns across direct and programmatic channels, acting as a strategic liaison between partners and internal teams to drive performance, communication, and alignment. • Coordinate and lead partner and cross-functional meetings, from recurring check-ins to quarterly business reviews. Set agendas, document decisions, and ensure accountability on follow-ups. • Reconcile partner reporting with internal data, and proactively ensure partners fulfill their performance obligations. Troubleshoot and resolve technical or data-related issues promptly. • Collaborate cross-functionally to improve workflows, documentation, and quality standards that drive operational excellence across both direct and programmatic campaigns. • Partner with SSPs and internal teams to ensure smooth inventory setup, testing, and integrations as Mozilla expands its programmatic business. • Programmatic Yield Management across multiple SSP’s, direct-sold and remnant campaigns. • Ongoing management of IVT and Viewability via partner integrations and programmatic platform/client feedback. Advise Product and Engineering teams to monitor, manage, and improve overall scores. • Build and deliver comprehensive performance updates for clients and internal stakeholders, providing regular visibility into key priorities, campaign results, and ongoing initiatives. • Work closely with Sales to evaluate inventory, craft proposals, and ensure campaign success from planning through delivery.

🎯 Requirements

• 4-6 years of related work experience in ad operations, account management, or programmatic advertising. • Hands-on experience with programmatic guaranteed, private marketplace deals, SSPs, and DSP troubleshooting. • Experience with ad servers and reporting tools, plus advanced Excel/Sheets skills for campaign analysis. • Strong analytical ability to interpret campaign and partner data into clear strategic recommendations. • Proven success managing strategic, high-value advertising partnerships with measurable business impact. • Excellent written and verbal communication skills; comfortable leading client-facing calls. • Self-starter mindset with the ability to manage complex initiatives across multiple teams and partners. • Commitment to our values: Welcoming differences, Being relationship-minded, Practicing responsible participation, Having grit

🏖️ Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team • Rich medical, dental, and vision coverage • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) • Quarterly all-company wellness days where everyone takes a pause together • Country specific holidays plus a day off for your birthday • One-time home office stipend • Annual professional development budget • Quarterly well-being stipend • Considerable paid parental leave • Employee referral bonus program • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)