Staff Program Manager, Trust & Safety

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Mozilla

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

👥 B2C

🔒 Cybersecurity

B2C • Cybersecurity • Software

Mozilla is a non-profit organization dedicated to promoting an open and accessible internet. They are the makers of the popular Firefox browser, which emphasizes user privacy, speed, and control. Mozilla also offers a range of products that focus on internet security and privacy, including Mozilla VPN, Firefox Relay, and Mozilla Monitor. Additionally, the organization is involved in open-source projects, AI innovation, and advocating for digital rights. Mozilla aims to empower users with trustworthy technology and policies that protect privacy, support open-source AI development, and foster accountability for tech companies.

📋 Description

• Manage key Trust & Safety programs to reduce harmful experiences for our users. • Collaborate with cross-functional partners (e.g., Product, Engineering, Legal, and others) to proactively identify and mitigate risks to user safety. • Apply data-driven frameworks to assess program effectiveness and identify areas for improvement, in alignment with broader company goals and business objectives. • Stay informed about industry best practices and emergent risks associated with new technology products and contexts.

🎯 Requirements

• 5+ years of experience in Trust & Safety operations or a related role. • Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems. • Experience using metrics, dashboards, or reporting to identify trends and improve outcomes. • Ability to analyze and improve end-to-end Trust & Safety systems, including policies, review processes, and tooling. • Strong understanding of online safety issues, such as data privacy, misinformation, and fraud. • Strong understanding of AI safety issues, such as fairness, accountability, and transparency. • Excellent analytical, problem-solving, and decision-making skills. • Strong written and verbal communication skills. • Ability to work independently and as part of a team. • Experience collaborating with diverse stakeholder groups. • Experience working in a fast-paced and dynamic environment. • Demonstrated ability to operate across a wide range of Trust & Safety projects, quickly adapting to new problem spaces, policy areas, and operational needs.

🏖️ Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team • Rich medical, dental, and vision coverage • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) • Quarterly all-company wellness days where everyone takes a pause together • Country specific holidays plus a day off for your birthday • One-time home office stipend • Annual professional development budget • Quarterly well-being stipend • Considerable paid parental leave • Employee referral bonus program • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)