Senior Manager, CRM, Data & Membership Systems

Job not on LinkedIn

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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MRC | Merchant Risk Council

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

🤝 Non-profit

💳 Fintech

📚 Education

Non-profit • Fintech • Education

MRC | Merchant Risk Council is the preeminent global non-profit association dedicated to safeguarding the integrity of e-commerce through deep expertise in payments processing, fraud prevention, and risk management. MRC delivers membership services, industry events, certification (CPFPP), eLearning, advocacy, and research to payments and fraud professionals, merchants, and solution providers worldwide, creating forums for collaboration, professional development, and policy engagement.

📋 Description

• Serve as the primary administrator and strategic owner for Salesforce and related membership systems. • Manage user access, security, profiles, permissions, automation, workflows, objects, reports, dashboards, and data quality processes. • Support ongoing enhancements to CRM architecture, operational workflows, and member lifecycle management. • Maintain documentation for systems, processes, automations, integrations, and operational procedures. • Evaluate and recommend improvements to business systems, workflows, and platform usage. • Oversight and collaboration on integrations between Salesforce and connected business platforms. • Partner with internal teams and vendors to improve interoperability and automation between platforms. • Monitor and troubleshoot integration issues, synchronization failures, and workflow bottlenecks across systems. • Develop and maintain operational dashboards and reporting to support membership, events, sponsorship, marketing, education, finance, and executive decision-making. • Assist departments with reporting requirements, segmentation, operational analytics, and process optimization. • Collaborate with stakeholders across departments to evaluate operational needs and implement scalable technology solutions. • Serve as a bridge between business stakeholders, vendors, and technical resources, helping translate business needs into practical technology solutions.

🎯 Requirements

• 5+ years of experience administering Salesforce or comparable CRM/business systems. • Experience managing integrations between SaaS business platforms. • Strong understanding of CRM data structures, workflows, reporting, and operational processes. • Excellent analytical, troubleshooting, organizational, and communication skills. • Ability to balance strategic thinking with hands-on execution. • Experience coordinating with external vendors, consultants, or implementation partners. • Strong communication skills with the ability to translate technical concepts and system impacts into practical guidance for business stakeholders. • Preferred Salesforce Certified Administrator. • Experience with association management systems (AMS), membership organizations, nonprofit operations, or event technology platforms. • Familiarity with platforms such as HubSpot, Cvent, Sitecore, learning management systems, or financial systems integrations. • Experience with middleware/integration tools and APIs. • Experience with data governance, reporting strategy, or business intelligence tools. • Experience documenting operational processes and systems architecture.

🏖️ Benefits

• N/A