Technical Helpdesk Engineer – Automotive

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🚘 Automotive

🤖 Artificial Intelligence

Consulting • Automotive • Artificial Intelligence

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Contributing to customer satisfaction by answering support requests and delivering high-quality diagnostic and repair service • Following the repair process and monitoring success, analyzing and reporting on gaps and advising on how to fill them • Reviewing existing processes to increase quality and reporting performance of dealers on escalated cases • Communicating with retailer staff, helping and coaching them, and documenting complex technical issues • Building relationships with retailers and customers to improve function effectiveness

🎯 Requirements

• Trained and certified to ‘Master Technician’ status or equivalent • (Electrical) diagnosis skills and experience • High voltage/EV experience (desirable) • Ability to investigate, report on, and diagnose complex vehicle systems, either 'hands on' or remotely • Ability to thrive in a fast-paced environment and focus on multiple tasks and deadlines at the same time • ‘Can do attitude’

🏖️ Benefits

• Competitive Salary up to £34.000 • Company Laptop • Pro Rata Retention Bonus • 25 days annual leave • Company contributory pension plan • Cash back health care scheme • Life assurance • Car salary exchange scheme • Potential to progress within the company, with global opportunities updated regularly.