IT Technical Lead

🕒 March 10

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Multiverse

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

Multiverse is a company dedicated to providing equitable access to economic opportunity through professional apprenticeships. It focuses on transforming education and the workforce by identifying, closing, and preventing skills gaps using a platform that leverages AI-powered tools. Multiverse operates by offering personalized learning pathways guided by expert coaches to improve productivity and performance. They work with enterprises to unleash employee potential by building data, AI, and software engineering skills, thereby fueling performance and business transformation. With a mission to make the workforce reflect societal diversity, they empower employees to explore new career paths while tracking measurable ROI of their learning strategies.

📋 Description

• build and ship automations that actually matter • identify manual bottlenecks across IT Operations and design smarter, automated workflows - from user provisioning and licence management to compliance reporting and support triage • own your automations end-to-end - design, build, document, and maintain them so they're resilient and understood by the whole team • lead complex, cross-functional IT programmes from initiation through to delivery, coordinating across Engineering, Security, and wider business stakeholders • own compliance and certification workstreams, ensuring controls, evidence, and audit readiness are maintained to a high standard • drive tooling strategy and rationalisation initiatives, working with department leads to reduce complexity and realise cost savings across the business • own end-to-end delivery across multiple IT projects simultaneously - from scoping through to post-implementation review • be a clear and reliable communicator with stakeholders across Engineering, Legal, Finance, and People - translating technical complexity without losing the detail • support the Head of IT Operations in planning and prioritising the team's workload as the function scales

🎯 Requirements

• solid hands-on experience in an IT technical or infrastructure role - you're comfortable building the bridge yourself, not just speccing it out • you have an automation-first mindset and a track record of using tools to reduce repetitive work and scale operations • you understand IT security frameworks - particularly ISO 27001 - and know what good looks like when it comes to controls, evidence, and audit readiness • you're experienced with Google Workspace and/or Microsoft 365 administration at an enterprise level • you're comfortable working directly with APIs, webhooks, and lightweight scripting (Python, Bash, or similar) - you enjoy getting into the details • you're highly organised, write clear documentation, and hold yourself to a high standard without being prompted • you're a calm, clear communicator who can hold your own in a room with senior stakeholders • bonus points (but not required) for: • - experience supporting or integrating systems through an M&A process • - familiarity with tools like Zapier, JumpCloud, Jamf, or Okta • - a background in high-growth tech or edtech environments • - exposure to GDPR and data protection compliance in a technology context

🏖️ Benefits

• 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year • private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support • hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month • work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year • space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!