Customer Marketing and Advocacy Manager

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🕒 May 29

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Acuity, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🤝 B2B

🏛️ Government

B2B • Government • Technology

Acuity, Inc. is a leading IT consultancy that empowers federal missions through innovation and technology. Partnering with federal agencies, Acuity focuses on evolving IT infrastructure, enabling data-driven decision-making, and automating critical processes to enhance mission performance. With expertise in areas such as digital evolution, data enablement, and hyperautomation, Acuity combines cutting-edge technology with a people-first approach to deliver tailored solutions that drive meaningful outcomes and foster collaborative relationships.

📋 Description

• Design and implement customer marketing programs that enhance engagement, retention, and loyalty. • Develop educational content and lifecycle campaigns to empower customers and drive product adoption. • Craft compelling customer communications across channels to foster satisfaction and long-term relationships. • Build and manage a scalable customer advocacy program to identify, nurture, and activate brand champions. • Develop and maintain a library of customer stories, case studies, testimonials, and video content. • Plan and execute customer-facing campaigns, including newsletters, webinars, and product updates. • Analyze customer engagement data and feedback to identify trends and opportunities.

🎯 Requirements

• Min 5 years of experience in a customer marketing and advocacy role. • Proven track record of developing and implementing customer marketing and advocacy strategies. • Experience in a fast-paced B2B SaaS environment. • HR Tech highly preferred. • Bachelor’s degree in Marketing, Business, or a related field preferred.

🏖️ Benefits

• Stay healthy and happy with our comprehensive medical, dental and vision plans. • Save for your future with our 401K plan that matches your contributions. • Enjoy paid leave for various life events, such as sickness, disability, or parenthood. • Own a piece of the company with our #Allin Shares Program. • Company paid holidays, birthday day off, closed 4th of July week and December holiday week and 8 hours of volunteer time. • Half day summer Fridays* and half day first Fridays* to catch up on work, personal development, or an afternoon off. • Take a break from work with our unlimited PTO policy to refresh and recharge. • Earn extra cash by referring qualified candidates to join our team. • Access professional and personal support through our employee assistance program. • Work from anywhere with our remote work environment that fosters collaboration and creativity.