Partner Technical Solutions Manager

October 24

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Nabla

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Artificial Intelligence • Healthcare Insurance • Healthcare

Nabla is a leading ambient AI assistant designed to alleviate the documentation burden on healthcare providers. By integrating advanced AI technology, Nabla enables clinicians to save significant time—averaging 2 hours per day—allowing them to focus on patient care rather than administrative tasks. With deployment in over 100 health organizations and a user base of more than 50,000 clinicians, Nabla has transformed clinical documentation practices and enhanced the overall healthcare experience.

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 Series A on 2021-04

📋 Description

• Partner with Partnership Sales during early reseller discussions to assess technical feasibility and integration scope. • Define timelines, resource requirements, and data-flow architecture for each partner’s implementation. • Translate partner workflows into integration requirements (API, authentication, and data mapping). • Serve as the technical project lead during partner implementation and onboarding. • Own technical enablement, configuration, and validation of partner environments (e.g., API access, data ingestion, and workflow testing). • Coordinate with internal Engineering and Product teams to resolve blockers and ensure successful launches. • Act as the ongoing technical escalation point for reseller partners post-launch. • Troubleshoot integration and data-flow issues that exceed Clinician Experience scope. • Manage the partners support mailbox and ensure SLAs for resolution are met. • Test and validate new Nabla releases before partner rollout to ensure compatibility. • Communicate version changes, API updates, migrations, and feature flags proactively to partners. • Maintain clear change-management documentation and lead release-readiness reviews. • Maintain partner-facing technical documentation, including integration guides, setup instructions, and troubleshooting FAQs. • Run technical training sessions for partner teams (e.g., new feature enablement, integration workflows).

🎯 Requirements

• 5–8 years experience in technical solutions, implementation engineering, or forward-deployed roles in the healthcare technology space. • Experience working directly with reseller or platform partners. • Exceptional communicator who can bridge business and technical discussions. • Ability to build trust quickly with partner counterparts including engineers, PMs, and leadership. • Strong understanding of REST APIs, JSON, webhooks, and authentication models (OAuth2). • Familiarity with FHIR, SMART-on-FHIR, HL7, and healthcare data standards. • Experience reading logs, tracing requests, reproducing bugs, and testing APIs with tools like Postman or curl. • Proficient with monitoring and error-tracking tools (e.g., Sentry, Datadog). • Ability to write lightweight scripts (Python or JS) for validation, testing, or automation. • Exceptional clarity in writing partner-facing and internal documentation.

🏖️ Benefits

• Competitive salary and stock options • 100% individual coverage for Medical, Dental, and Vision insurance • Unlimited paid time off and 11 national holidays • Unlimited sick leave • Paid leave for new parents • $1,500 to purchase home office equipment • Full ownership of your time and schedule