Staff Engineer, ServiceNow – CMDB & Service Mapping

🕒 September 11

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 32%

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• Open for 65 days.
• Jobs at this company usually fill in 24 days.
• No salary listed.

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Nagarro

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Nagarro is a global leader in digital engineering and technology consulting. The company helps clients become innovative, digital-first businesses by leveraging technology to drive business breakthroughs. Known for its entrepreneurial agility and CARING mindset, Nagarro offers a wide range of services, including digital engineering, intelligent enterprise solutions, and experience and design services. With over 17,900 employees across 37 countries, Nagarro collaborates with industry leaders to accelerate digitalization and technology-led innovation.

📋 Description

• Design, implement, and maintain enterprise CMDB solutions following ServiceNow best practices • Develop and configure ServiceNow Discovery and Service Mapping for business-critical applications and infrastructure • Implement and maintain CSDM-aligned CMDB architecture and governance standards • Configure and manage Identification & Reconciliation Engine (IRE), identification rules, and reconciliation rules • Monitor and improve CMDB Health, including completeness, correctness, and compliance metrics • Configure Discovery schedules, credentials, probes, sensors, and pattern-based discovery solutions • Create, maintain, and optimize Service Maps for distributed, hybrid, and multi-tier applications • Troubleshoot Discovery failures, identification issues, duplicate CIs, and Service Mapping-related problems • Build and maintain integrations using REST APIs, Integration Hub, and MID Servers to enrich CMDB data • Collaborate with Infrastructure, Cloud, Network, Security, and Application teams to improve CMDB data quality • Ensure adherence to ServiceNow development standards, governance, and security best practices • Lead technical discussions and design reviews, and provide recommendations for scalable ITOM solutions • Mentor junior developers and support continuous improvement initiatives across the ServiceNow platform

🎯 Requirements

• 5.5+ years of overall IT experience • Strong experience in CMDB, Discovery, and Service Mapping • Hands-on experience designing, implementing, and maintaining enterprise CMDB solutions • Strong experience with CSDM, CMDB Governance, and Identification & Reconciliation Engine (IRE) • Experience with CMDB Health, CI Relationships, Data Certification, and Duplicate CI Remediation • Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes • Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications • Hands-on experience configuring Discovery schedules, credentials, probes, sensors, and patterns • Experience developing and maintaining Pattern-based Discovery solutions • Strong expertise in Top-down Service Mapping, Business Service Modeling, and Multi-tier Application Mapping • Experience integrating CMDB with SCCM/MECM, VMware vCenter, Azure, AWS, GCP, Active Directory/Entra ID, and monitoring tools • Strong experience working with REST and SOAP APIs for integrations • Good understanding of ITOM processes, enterprise infrastructure, networking, virtualization, and cloud technologies • ServiceNow Certified System Administrator (CSA) certification is mandatory • CIS Discovery and CIS Service Mapping certifications are preferred • Bachelor's or master's degree in computer science, Information Technology, or a related field • Strong analytical, troubleshooting, problem-solving, and stakeholder management skills

🏖️ Benefits

• Remote work arrangement • Dynamic and non-hierarchical work culture • Opportunity to work with a global team across 39 countries • Mentorship and continuous improvement initiatives

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