Head of Engagement Management

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Nasstar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

Consulting • Logistics • Cloud Computing

Nasstar is a cloud service specialist that designs, implements, and manages multi-cloud solutions, innovative communication tools, and high-performance networking. With a strong global presence, Nasstar supports customers across various industries by offering a comprehensive suite of cloud services. The company has undergone several strategic acquisitions and rebranding efforts to enhance its capabilities, such as the acquisitions of Modality, Outsourcery, and others. Nasstar is committed to evolving with the rapidly changing tech industry and values enthusiastic individuals who are driven and passionate about making a difference.

📋 Description

• Ensure successful delivery of client engagements and drive delivery excellence across project and managed services • Manage Engagement Managers providing project management, delivery management, and product management capabilities • Manage customer relationships and serve as the senior escalation point for engagement or delivery issues • Collaborate with Engineering, Sales, Pre Sales, senior leadership, delivery teams, and external stakeholders • Lead adoption of best-practice delivery frameworks and translate business goals into measurable delivery plans • Oversee project health, timelines, budgets, quality standards, risks, issues, dependencies, governance, utilisation, and workload planning • Develop and expand project management offerings, including AI-enabled tools and data-driven insights • Oversee revenue growth, profitability, utilisation, budgets, forecasts, cost controls, proposals, bids, statements of work, and project financial governance • Drive continuous improvement, service evolution, innovation, and adoption of emerging tools and technologies • Lead mentoring, training, career progression, recruitment, performance reviews, capability tracking, and resource allocation • Contribute to the Senior Leadership Team and lead initiatives supporting Colibri’s growth and success • Deliver KPIs covering engagement delivery, utilisation, customer satisfaction, innovation, go-to-market services, team growth, and sales contribution

🎯 Requirements

• Minimum 8 years in senior roles overseeing complex project portfolios within Data, AI, or Technology services • Experience owning P&L or practice budgets exceeding £10M • Evidence of improving profitability, utilisation, or cost efficiency by at least 10% • Experience building senior client relationships and achieving account growth of at least 20% • Formal certification or advanced application of Agile, PMI, PRINCE2, or similar • Track record of delivering 90%+ of projects on time and to budget • Experience establishing and managing PMO functions, ensuring audit compliance and uniform delivery standards • Experience managing and developing teams of 20+ professionals • Experience implementing structured career pathways and achieving high-performance retention rates • Process improvements reducing cycle time or delivery costs by 10% or more • Deep operational knowledge of resource allocation, commercial models, and performance metrics in consulting/professional services • Experience using analytics and metrics to manage delivery performance and report to executives • Ability to anticipate and mitigate delivery risks • Experience developing and launching data, AI, or technology-driven services • Experience leading cross-functional transformation projects impacting multiple teams or regions • Expert communication skills, including executive-level forums and briefings and representation at Senior Leadership Team level • Experience driving KPIs including margin, client satisfaction/NPS 8/10+, and team utilisation above benchmark targets

🏖️ Benefits

• Highly competitive package • Work on exciting, high-impact cloud projects across multiple industries • Ongoing training, certifications, and career development opportunities • Collaborative team and culture valuing technical excellence, customer success, and continuous learning • Opportunity to contribute to customer value through cloud technologies and continuous innovation