Territory Service Manager

🕒 June 3

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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National Carwash Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1973

🔧 Hardware

🤝 B2B

Hardware • B2B

National Carwash Solutions is a provider of car wash equipment, branded cleaning chemistries, aftermarket parts and end-to-end services for car wash operators. The company designs and supplies hardware such as in-bay automatics, tunnel systems, vacuums, water treatment and detailing equipment, and supports customers with installation, a large direct service network, parts e-commerce, training and consulting. NCS serves single- and multi-site operators, petroleum/convenience retailers, fleets and other B2B customers, positioning itself as a full-suite partner for building, running and scaling car wash businesses.

📋 Description

• Build and manage field service team of 12 – 15 employees • Manages service team members in Southern Texas • Manage scheduling and training of field service technicians and chemical delivery specialists • Establish performance goals for designated team of technicians • Coach and guide direct reports in safety compliance, quality, and customer satisfaction • Provide leadership, technical guidance, and continuing education in field operations • Monitor and manage expenses, revenue, and margin targets • Prepare and control operational budgets and inventory • Communicate with customer and travel to assigned locations • Act as primary point of resolution for escalating customer issues and/or complaints • Monitor service metrics and KPIs

🎯 Requirements

• High school diploma or equivalent required; bachelor's degree preferred • Minimum of 5 years’ experience in field service • Minimum of 3 years’ managing an electro-mechanical team • Strong business acumen including understanding of P&L, financials and KPIs • Excellent verbal and written communication skills • Strong electrical-mechanical skill set • Strategic thinker with proven track record in problem solving and analysis • Strong computer skills in Microsoft Office and Google • Strong negotiation skills required • Knowledge of carwash equipment preferred • Overnight travel will be required

🏖️ Benefits

• Health, dental, and vision coverage • Matching 401(k) • Paid time off • Professional development opportunities • Flexibility for advancement