NatWest Group
10,000+ employees
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
NatWest Group is a leading banking and financial services organization based in the United Kingdom. The company is committed to supporting its customers and communities, focusing on building strong relationships and delivering a range of financial products and services including commercial banking, wealth management, and risk management. With a global presence across multiple continents, NatWest Group also emphasizes the importance of its employees, providing opportunities for professional development and a supportive work environment.
Complaints Analyst
🔥 2 hours ago
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NatWest Group
10,000+ employees
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
NatWest Group is a leading banking and financial services organization based in the United Kingdom. The company is committed to supporting its customers and communities, focusing on building strong relationships and delivering a range of financial products and services including commercial banking, wealth management, and risk management. With a global presence across multiple continents, NatWest Group also emphasizes the importance of its employees, providing opportunities for professional development and a supportive work environment.
📋 Description
• Handle complaints in line with internal policies and requirements • Acknowledge and respond to all complaints within our SLAs • Deliver work in line with quality standards • Complete relevant training and stay aware of business updates
🎯 Requirements
• Previous complaint handling experience preferred • Excellent communication skills • Good analytical skills • Strong attention to detail • Strong verbal and written skills
🏖️ Benefits
• Flexible working arrangements
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