Complaints Analyst

🕒 August 11

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NatWest Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

NatWest Group is a leading banking and financial services organization based in the United Kingdom. The company is committed to supporting its customers and communities, focusing on building strong relationships and delivering a range of financial products and services including commercial banking, wealth management, and risk management. With a global presence across multiple continents, NatWest Group also emphasizes the importance of its employees, providing opportunities for professional development and a supportive work environment.

📋 Description

• Take ownership of complaints across all areas of NatWest Boxed • Liaise with customers to understand their complaints • Conduct thorough investigations and respond within timescales • Deliver fair outcomes and carefully consider cases involving distress or financial loss • Treat customers with sensitivity and empathy to defuse difficult situations • Analyse trends and identify opportunities to improve customer experience, growth and efficiency • Handle complaints in line with internal policies and requirements • Acknowledge and respond to complaints within SLAs and prioritise workload to meet deadlines • Deliver work in line with quality standards and agreed processes • Maintain responsibility for the quality of own work • Complete relevant training and stay aware of business updates

🎯 Requirements

• Previous complaint handling experience preferred • Experience of working cases/tasks individually and as part of a team • Good analytical skills and the ability to understand the customer’s journey and circumstances • Strong attention to detail • Strong verbal and written skills • Ability to work in a fast-paced environment • Ability to complete relevant training and stay aware of business updates relevant to the role • 35 hours

🏖️ Benefits

• Full-time employment • Remote First working arrangement