Customer Due Diligence Analyst – Onboarding

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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NatWest Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

NatWest Group is a leading banking and financial services organization based in the United Kingdom. The company is committed to supporting its customers and communities, focusing on building strong relationships and delivering a range of financial products and services including commercial banking, wealth management, and risk management. With a global presence across multiple continents, NatWest Group also emphasizes the importance of its employees, providing opportunities for professional development and a supportive work environment.

📋 Description

• Conducting robust reviews of new Mettle account applications, ensuring our customers align with NatWest Boxed's risk appetite • Identifying and mitigating economic crime risks, escalating effectively when needed to protect both our customers and Mettle • Operating diligently within NatWest Group policies and NatWest Boxed established processes, ensuring compliance and consistency • Constantly seeking opportunities to enhance our processes for greater effectiveness and efficiency, helping us scale and improve • Reviewing Know Your Customer (KYC) / Know Your Business (KYB) check reports and application data to prevent application fraud and truly understand the nature and purpose of the account • Reviewing name screening hits for Politically Exposed Persons (PEPs), Sanctions, and Adverse Press, escalating true matches or making well-rationalised discounting decisions • Investigating application fraud and other economic crime-related alerts from internal and external databases, like the Untoward Incident Database (UID) and Cifas • Contacting customers, managing your chats within our Service Level Agreements (SLAs) and communicating clearly and concisely, always embodying Mettle's supportive tone of voice

🎯 Requirements

• CDD or Financial Crime knowledge • Previous experience in customer due diligence, economic crime prevention, or similar fields (e.g. AML, PEPs/Sanctions, KYC/KYB) • A curious and analytical mind, adept at applying a risk-based approach to efficiently manage high volumes of work • Proven ability to thrive in a fast-paced environment, handling multiple priorities with precision and calm • Excellent communication skills, both written and verbal, with a strong command of English • Sharp critical thinking, sound decision-making, and exceptional time management • Meticulous attention to detail and a proactive, self-starting approach to your work and record-keeping.

🏖️ Benefits

• Career development opportunities