Customer Service Advisor, Part Time

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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NatWest Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

NatWest Group is a leading banking and financial services organization based in the United Kingdom. The company is committed to supporting its customers and communities, focusing on building strong relationships and delivering a range of financial products and services including commercial banking, wealth management, and risk management. With a global presence across multiple continents, NatWest Group also emphasizes the importance of its employees, providing opportunities for professional development and a supportive work environment.

📋 Description

• Provide crucial support to customers and colleagues in contact centres • Respond to and investigate queries at the first point of contact • Support business processes, policies and procedures • Develop understanding of customer and business needs to suggest improvements and increase efficiency • Handle first customer interactions for new Boxed clients • Support queries relating to personal savings and lending products • Identify barriers to performance and coordinate improvements • Work closely with operational centres, providing coaching and support • Keep accurate records of day-to-day operations, log incidents and identify trends • Review manual or ineffective processes for automation or enhancement • Maintain focus on improving customer service and experiences • Use AI tools and automation to support customers efficiently

🎯 Requirements

• Experience providing frontline customer service in the financial services industry • Excellent planning and organisational skills • Good attention to detail • Ability to perform well under pressure • Confidence managing multiple tasks while maintaining high accuracy • Experience analysing and using performance data • Ability to convey information simply and understandably • Understanding of contact centre operations and performance metrics • Microsoft Office skills, including PowerPoint, Excel and Word • Experience handling lending-related queries beneficial but not essential