NatWest Group
10,000+ employees
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
NatWest Group is a leading banking and financial services organization based in the United Kingdom. The company is committed to supporting its customers and communities, focusing on building strong relationships and delivering a range of financial products and services including commercial banking, wealth management, and risk management. With a global presence across multiple continents, NatWest Group also emphasizes the importance of its employees, providing opportunities for professional development and a supportive work environment.
Customer Service Advisor
🔥 16 minutes ago
🇬🇧 United Kingdom – Remote
⏱ Part Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🇬🇧 UK Skilled Worker Visa Sponsor
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NatWest Group
10,000+ employees
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
NatWest Group is a leading banking and financial services organization based in the United Kingdom. The company is committed to supporting its customers and communities, focusing on building strong relationships and delivering a range of financial products and services including commercial banking, wealth management, and risk management. With a global presence across multiple continents, NatWest Group also emphasizes the importance of its employees, providing opportunities for professional development and a supportive work environment.
📋 Description
• Providing crucial support to customers and colleagues in our contact centres • Responding to and investigating queries at the first point of contact • Providing support on business processes, policies and procedures • Developing an understanding of customer and business needs to suggest improvements • Identifying barriers to performance and coordinating improvements • Working closely with operational centres, providing coaching and support • Keeping accurate records of day to day operations • Reviewing manual or ineffective processes for enhancement • Maintaining a focus on improving customer service and experiences
🎯 Requirements
• Experience of providing frontline customer service in the financial services industry • Excellent planning and organisational skills • Good attention to detail • Experience of analysing and using performance data • The ability to convey information in a simple and understandable way • An understanding of contact centre operations and performance metrics • Microsoft Office skills, including PowerPoint, Excel and Word • Experience of handling lending related queries (beneficial but not essential)
🏖️ Benefits
• Remote First
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