Director of Customer Success

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Navina

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Navina is a company focused on transforming primary care through an intelligible, actionable platform that enhances diagnosis and care. With a vision to simplify the chaos of patient data, Navina uses AI and machine learning to provide physicians with organized and comprehensible patient portraits. This innovative approach allows healthcare providers to assess complex cases quickly, aiming for optimum patient wellness and improved financial performance for providers and payers. As a partner of the American Academy of Family Physicians (AAFP) Innovation Lab, Navina is at the forefront of healthcare technology.

📋 Description

• Build and maintain relationships with clinicians up to C-level executives and decision-makers after signing an agreement • Work closely with clients and different external and internal stakeholders to drive successful implementation and demonstrate product value • Serve as the voice of clients and internal focal point to advocate client needs • Own client communications and account operations • Set up, facilitate, and lead face-to-face and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunities • Track, monitor, and manage accounts with specific KPIs in the CRM system, in addition to client KPIs including usage, engagement, upsell and retention, and client health • Participate in product cycles, roadmap planning, and execution • Manage a Customer Success team and drive outcomes at the strategic level within team accounts • Implement a broad strategy for earning customer acceptance across the organization • Collaborate closely with Product, Implementation and Support, and Medical teams

🎯 Requirements

• 5+ years of successful experience in managing mid to large-sized health system accounts for Digital health companies (at least two different companies) with users, C-level executives, and/or decision-makers OR 5+ years successful management experience in mid to large-sized health systems participating in value-based care arrangements • 3+ years of experience in managerial positions • Must have experience with EPIC EMR • Project management expertise, including navigation of complex, multi-stakeholder and multi-team execution within health system organizations • Experience in managing customers' renewal process, with a high retention rate track record • Experience deploying population health solutions in health systems, including change management, stakeholder management, and high acuity on navigating highly political and challenging organizational hierarchies • Expert relationship management and expectation setting skills • Ability to work independently as well as part of a team in a fast-paced environment • Strong communication and storytelling skills • The position requires up to 50% travel based on business needs • Experience in sales - advantage • Experience in both health system and digital health companies- advantage