Customer Value Architect

🕒 July 25

☕ Washington – Remote

☕ Washington – Remote

💵 $130k - $190k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏛️ Architect

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neara

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 Series B on 2022-05

Consulting • Logistics • Manufacturing

Neara is a predictive modeling software company focused on enhancing network governance for utilities through proactive risk management and digital asset management. By simulating real-world scenarios like severe weather, Neara enables utilities to identify vulnerabilities, prioritize maintenance, and optimize network design more efficiently. Their solutions include asset health assessments, vegetation management, and tools for renewable energy integration, ultimately helping utilities ensure reliability and resilience in their operations.

📋 Description

• Develop strong proficiency with the Neara software platform and translate its functionality and value to customers • Work directly with customers, including meaningful on-site time • Drive and embed customer use of the Neara platform and enable proficient organizational adoption • Ensure adopted Neara solutions are delivered as scoped and achieve identified business outcomes • Understand customer strategic imperatives and business goals to guide solution enablement • Serve as a trusted commercial and technical advisor, including workflow and change-management requirements outside the core platform scope • Define and deliver business cases and ROI metrics with customers • Establish reporting cadences and value-delivery reviews • Identify expansion opportunities based on additional customer business drivers and pain points • Engage broad customer stakeholder groups and build trusted relationships • Collaborate with Sales and Deployment teams on customer happiness, adoption, growth, and value frameworks • Design and deliver customer-aligned training sessions and workshops • Identify emerging client needs and strategic opportunities to inform account strategies and growth opportunities

🎯 Requirements

• Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization • Familiarity with enterprise software platforms and deployments • Experience in software engineering or other relevant technical experience • Experience developing tangible customer value and ROI frameworks mapped to client strategic and business priorities • Strong communication skills and ability to explain complex topics clearly • Strong critical thinking capabilities and ability to translate customer outcomes into technical solutions • Strong external stakeholder engagement skills and ability to build trusted relationships • Proactive problem-solving ability and creativity in solving customer pain points or enabling commercial opportunities • Programming, data integration, macros, and software language skills for tailored solutions • Experience within infrastructure, specifically the energy sector, is a plus but not essential • Willingness to travel monthly

🏖️ Benefits

• Equity/ESOP • Significant career development and growth opportunities • Highly meritocratic, non-bureaucratic, and low ego work culture • Opportunity to work on complex, meaningful products and real-world problems • Opportunity to play a direct, critical role in the trajectory of a high-growth company