Engagement Manager, Professional Services

🕒 May 26

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Neo4j

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

☁️ SaaS

🏢 Enterprise

SaaS • AI • Enterprise

Neo4j is a leading company that provides graph database technology, enabling organizations to connect and analyze vast amounts of data through its platform. As the creators of the Neo4j Graph Database and the Cypher query language, they offer solutions like Neo4j AuraDB and Neo4j Graph Data Science to help businesses deploy graph applications efficiently, whether self-managed or fully-managed. Their tools are designed for developers and data scientists to easily build and visualize graph-based applications, improving data relationships and insights. Neo4j supports various use cases, including fraud detection, knowledge graphs, and financial services, and is widely adopted by the developer and data science communities globally. With educational resources like GraphAcademy, they also support a large and growing global community of graph technology experts.

📋 Description

• Foster positive relationships with customers as their primary contact, leading Professional Services engagements • Assist clients in implementing Neo4j technology by leveraging our professional services effectively and managing all delivery-related activities • Ensure that the Statement of Work or Order Form terms and conditions are respected • Manage engagement budgeted hours, travel, and expenses, and coordinate with Finance for accurate billing • Identify up-selling and cross-selling opportunities with the engagement team • Identify engagement-related risks and communicate with stakeholders to secure successful mitigation plans • Prepare and share reports on project performance, including quality, schedule, and budget control • Coordinate cross-functional teams (Sales, Solution Engineering, Support, Product, Customer Success) to ensure seamless engagement delivery and alignment • Support project scoping and estimation during the pre-sales phase by contributing delivery plans, timelines, and risk assessments • Drive continuous improvement of delivery processes, methodologies, and best practices within Professional Services • Monitor customer satisfaction throughout the engagement and take proactive steps to maintain high CSAT • Contribute to capacity planning by forecasting resource needs and collaborating with resource management and forecasting • Mentor and support consultants and project managers to elevate delivery quality and consistency • When relevant, ensure proper knowledge transfer to customers and internal teams as part of the engagement • Participate in internal reporting and forecasting activities related to pipeline, utilization, and revenue • Promote adoption of Neo4j technology by helping customers progress through maturity stages and by identifying blockers to adoption • Ensure compliance with internal policies and governance requirements across all engagements • Represent Professional Services in internal initiatives, contributing insights from the field to help improve products and delivery offerings

🎯 Requirements

• Proven experience as an Engagement Manager • Background in professional services and/or customer service is a plus • Proficient in MS Office and CRM/project management software • Strong organizational and multitasking skills • Customer-oriented approach • Excellent verbal and written communication abilities • Problem-solving aptitude • Experience managing smaller or even larger projects is a plus

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development opportunities