Technical Support Specialist – Contract

Yesterday

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $20 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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NerdWallet

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NerdWallet is on a mission to help provide clarity for consumers and SMBs so they can make financial decisions with confidence. We work hard to cultivate an award-winning culture in which our Nerds can realize this mission, and we pride ourselves on the programs we’ve created to positively impact the lives of our consumers, our Nerds, and our wider world.

501 - 1000 employees

Founded 2009

💰 Secondary Market on 2021-05

📋 Description

• Help provide account and technical support to NerdWallet’s membership base • Assist members in successfully utilizing tools and features • Respond to member requests across multiple platforms • Maintain feedback loops with cross-functional teams • Collaborate with the User Operations team to identify and address escalated member issues • Cultivate product expertise through proactive consumption of new documentation • Track, analyze, and report data according to established parameters • Use data-driven insights to improve user support processes • Maintain reciprocal feedback with internal teams for continuous improvement • Assist with miscellaneous project-based tasks

🎯 Requirements

• Prior experience in a technical support or customer service role, ideally supporting paid products or services • Familiarity with workplace tools such as Zendesk, Intercom, Confluence, JIRA, Agorapulse, Slack, Google Suite, etc. • Exceptional written and verbal communication skills • Extremely strong analytical reading abilities • A people-centric attitude and passion for helping others • A curious and outcome-driven approach to problem solving • A high degree of ownership and structured approach to time management • Remote work experience preferred • Fintech experience preferred, but not required

🏖️ Benefits

• This is a W2 contract role hired by Magnit • Full time (up to 40 hours/wk) • Remote position requires availability during business hours (9am-5pm PT) • Training conducted remotely • 6-month contract position with potential opportunity for extension or full-time offer