Manager, Customer Account – Cruise Line

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🕒 May 4

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Nestle

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 B2C

🛒 Retail

B2C • Retail

Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.

📋 Description

• Own and lead senior-level relationships with cruise line stakeholders across procurement, culinary, hotel operations, and brand experience teams • Navigate complex shipboard operations, contract structures, and deployment timelines unique to the cruise industry • Build effective proposals based on customer needs, consumer insights, and customer decision criteria leveraging a storytelling approach • Create and execute strategic joint business planning and reporting for both business partners and internal stakeholders • Source and analyze insights and analytics to drive business decisions • Acquire in-depth knowledge and expertise in customer channels to become a trusted subject matter expert • Generate, manage and execute complex and high impact partnership contracts and programs with both existing and potential new business partners • Conduct thorough cost benefit analyses of high-value partnerships to assess their potential value. • Lead teams and work across marketing, category, digital, finance, and field sales to analyze business performance and shape initiatives that can be implemented successfully across system • Direct new program implementation and national account rollouts; ensuring alignment with enterprise priorities and objectives • Act as a representative for both the customer and the company when engaging with internal and external key stakeholders

🎯 Requirements

• 4-year Bachelor’s degree • Demonstrated, direct experience working with or for cruise lines (required) • Direct B2B sales or general management at Fortune 500 companies, premium/luxury brands, food & beverage (8+ years) • National program management (3+ years) • Complex contract negotiations (3+ years) • Foundational financial acumen • Strong preference for Florida-based candidates (open to remote within Florida); periodic travel to cruise line headquarters, ports, and vessels required • Functional knowledge of marketing, operations, finance, and competitive strategy • Ability to adapt strategies, plans, and thrive in ambiguous environment • Functional knowledge of Request for Proposal (RFP) processes and proposal submissions • Skilled at simplifying complicated material to communicate in a concise and effective way

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements • Professional development opportunities